Customer Service Representative - Mandurah (Full Time)

Commonwealth Bank; City Of Mandurah; On-site; AUD 52,000 - 68,000; Full time

Job summary

Commonwealth Bank in Mandurah is hiring a Customer Service Representative for a full-time role. The roster is fixed at 38 hours per week, Monday to Friday, 8:30am–5:00pm, with duties focused on assisting customers in-branch and directing to appropriate specialists when needed.

Join a team at the retail bank branch that serves 10 million+ personal and small business customers, delivering service excellence and holistic banking solutions.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to ask the right questions and provide thoughtful solutions.
• Comfortable working in a busy retail banking environment.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Address customers’ transactional needs in-branch and ensure satisfaction.
• Adhere to bank processes, reconcile transactions, and review customers’ financial positions.
• Refer customers to specialist team members to meet complex needs.

Skills

Customer service

Communication

Active listening

Referral to specialists

Job description

We are looking for a Customer Service Representative to join our Mandurah branch on a full-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 38 hours per week

Monday to Friday: 8:30am - 5:00pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

Advertising End Date: 01/11/2026