Customer Service Officer

Bendigo Bank; Portarlington; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health and wellbeing support including

Corporate university BEN U

Job summary

Bendigo Bank in Portarlington (Victoria) is seeking a Customer Service Officer to drive service delivery, assist customers with transactions, educate on online platforms, and recommend suitable products and services. This full-time, max-term role offers on-site work at the Portarlington branch, with a focus on risk-aware, customer-first service.

You’ll help customers achieve their banking goals, support digital literacy, and be the face of the branch, enjoying on-the-job training and

Qualifications

• Experience in customer service environment.
• Strong attention to detail to ensure accurate transactions.
• Confidence to communicate with customers face to face and over the phone.
• Understanding what makes Bendigo Bank different.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Exploring customers’ needs through conversations to help them achieve financial goals and partnering with specialists within the branch.
• Supporting customers with digital literacy and online banking needs as offerings evolve.
• Being the face of the branch and customer service, handling transactions, cash, queries, and paperwork with risk considerations at the forefront.
• Engaging in on-the-job training and external development opportunities to advance your career.
• Building connections and supporting customers to benefit communities.

Skills

Customer service

Attention to detail

Communication

Banking knowledge

Team collaboration

Job description

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a Max Term Agreement of 15 months. Full-time hours. Position located in our Portarlington Branch.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest customer service expert? Now’s the time to set your sights even higher – on the future you and the future career you deserve.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.