Banking Customer Service Officer — Help Customers Thrive

St.George Bank; Ballina Shire; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Banking product discounts

Leave options (Culture, Lifestyle and

Job summary

St George Bank in Ballina, NSW, is seeking a Customer Service Officer to be the first point of contact at the branch. You will assist with cash transactions, educate customers on online banking and our mobile app, and refer deeper inquiries to Home Loans or Business Banking specialists.

We value an energetic, customer-focused mindset, adherence to regulatory standards, and a willingness to learn our banking procedures and technologies.

Qualifications

• Customer service experience in a customer-facing role.
• Numerical skills for handling cash and financial transactions.
• Willingness to learn banking procedures and technologies.
• Resilience to stay calm in challenging situations.
• Adaptability to new procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and our award-winning mobile app.
• Identify opportunities to improve customers' financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.
• Ability to work across other branches if required ( Ballina, Lismore, Casino, Byron Bay).

Skills

Customer service experience

Numerical skills

Resilience

Adaptability

Communication skills

Job description

St George Bank in Ballina, NSW, is seeking a Customer Service Officer to be the first point of contact at the branch. You will assist with cash transactions, educate customers on online banking and our mobile app, and refer deeper inquiries to Home Loans or Business Banking specialists.

We value an energetic, customer-focused mindset, adherence to regulatory standards, and a willingness to learn our banking procedures and technologies.