Box Office Sales & Administration Officer - PAC

Rural City of Wangaratta; Wangaratta; On-site; AUD 34,000 - 44,000; Part time

Job summary

Rural City of Wangaratta seeks a friendly Box Office Sales and Administration Officer for the Wangaratta Performing Arts and Convention Centre. This temporary part-time role (16 hours/week) is a job-share Band 4 position in a vibrant regional arts venue.

You will be the face of our Box Office, delivering exceptional front-of-house experiences and supporting venue operations behind the scenes. Availability for evenings and weekends is required.

Qualifications

• Excellent customer service skills and attention to detail.
• Experience with ticketing systems and box office operations.
• Proficient in administration tasks and front-of-house support.

Responsibilities

• Provide outstanding customer service to a diverse range of patrons.
• Manage ticket sales and enquiries with confidence and professionalism.
• Perform daily reconciliation and financial reporting.
• Assist with sales reporting and administrative processes.
• Support wider venue operations and event delivery.
• Resolve enquiries efficiently at first point of contact.

Skills

Customer service

Administration

Ticketing software

Tools

Ticketing software

Job description

Box Office Sales and Administration Officer

Wangaratta Performing Arts and Convention Centre

Temporary Part Time | 16 hours per week (until December 2027) | Job Share | Band 4

Are you a people person who thrives in a fast-paced, exciting environment? Do you enjoy variety in your day and have a knack for both customer service and administration?

The Wangaratta Performing Arts and Convention Centre (WPACC) is seeking a friendly, organised and proactive Box Office Administration Officer to join our dynamic team in a job share role.

About the role

This is far from your typical admin position! As the face of our Box Office, you'll play a key role in delivering exceptional front-of-house- experiences for our valued patrons while also supporting the smooth running of venue operations behind the scenes.

In this varied role, you will:

• Provide an outstanding customer service to a diverse range of patrons


• Manage ticket sales and enquiries with confidence and professionalism


• Perform daily reconciliation and financial reporting


• Assist with sales reporting and administrative processes


• Support wider venue operations and event delivery


• Resolve enquiries efficiently at first point of contact

About you

You'll bring strong attention to detail, excellent customer service skills and confidence working with ticketing software in a fast-paced environment. Experience in ticket systems, box office sales and administration will be highly regarded.

What we offer

• The opportunity to work in a vibrant regional performing arts venue


• A collaborative and supportive team environment


• A role with impact on the audience experience from first click to curtain call

Availability to work some evenings and weekends is required.

Applications close at 3pm on Monday, 5 October 2026.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;


• A current resume with a minimum of two current referees;


• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explan how your skills and experience meet that criterion.