Venue Operations Officer

Careers at Council; Maitland City Council; On-site; AUD 61,000 - 68,000; Part time

Benefits offered by this job

Training & development

Parental leave

Personal leave

Fitness Passport

Healthy Employee Program

Job summary

Maitland Town Hall is seeking a Part-time Town Hall Venue Operations Officer to support bookings and day-to-day operations. The role involves coordinating venue bookings, responding to enquiries and maintaining records while ensuring a smooth experience for hirers and the public.

Working with a diverse team, you will manage priorities in a fast-paced setting and assist with supervision during shifts on a 7-day roster, 30 hours per week, with an hourly rate in the provided range.

Qualifications

• Strong administration and business support skills.
• Experience with customer relations, bookings and venue management.
• Exceptional customer experience skills.
• Ability to coordinate priorities in a fast-paced environment.
• Experience supporting a team and supervising staff on shift.

Responsibilities

• Coordinate venue bookings and respond to customer enquiries.
• Prepare booking documentation and maintain accurate records.
• Assist with day-to-day administration of Maitland Town Hall.
• Act as a key point of contact from enquiry through to event delivery.
• Provide operational support in a part-time environment.

Skills

Administration

Customer relations

Bookings & venue mgmt

Customer experience

Team support & supervision

Education

Certificate IV of Events Mgmt / Business Admin / Live Production & Technical Theatre or related

Job description

As our Town Hall Venue Operations Officer, you will play a key role in delivering exceptional experiences for everyone who visits or hires Maitland Town Hall.

Supporting the Team Leader, you will provide essential administrative and operational support. This includes coordinating venue bookings, responding to customer enquiries, prepare booking documentation, maintain accurate records, and assist with the day to day administration of the venue.

Working closely with venue hirers, community groups, contractors and internal stakeholders, you will be a key point of contact for customers from their initial enquiry about booking Maitland Town Hall through to event/function delivery.

This position is a part-time permanent opportunity, working 30 hours per a week, across a 7-day rotating roster, Monday - Sunday.

The Opportunity:

As our Town Hall Venue Operations Officer, you will play a key role in delivering exceptional experiences for everyone who visits or hires Maitland Town Hall.

Supporting the Team Leader, you will provide essential administrative and operational support. This includes coordinating venue bookings, responding to customer enquiries, prepare booking documentation, maintain accurate records, and assist with the day to day administration of the venue.

Working closely with venue hirers, community groups, contractors and internal stakeholders, you will be a key point of contact for customers from their initial enquiry about booking Maitland Town Hall through to event/function delivery.

This position is a part-time permanent opportunity, working 30 hours per a week, across a 7-day rotating roster, Monday - Sunday.

About you:

To be successful within this role, you will have experience in operating in a function or event space. Ideally you will possess a Certificate IV qualification in Events Management, Business Administration, Live Production & Technical Theatre, Arts or related discipline and/or equivalent experience.

• Strong administration and business support skills
• Demonstrated experience in customer relations, bookings and venue management
• Exceptional customer experience skills
• Ability to coordinate priorities in a fast-paced environment
• Proven ability to support a team and act in a shift supervisory role, providing direction and mentoring to staff members on shift as required.

Benefits:

This is a permanent part-time role, working 30-hours per week, across a seven-day rotating roster (Monday - Sunday). This position attracts an hourly pay rate of $44.27 - $49.14 + 12% super + penalty rates for shifts worked on Saturdays and Sundays.

• Ongoing training and development
• Paid Parental leave
• Generous personal leave
• Fitness Passport
• Healthy Employee Program

Questions:

If after reading the role charter you have any questions, please contact Carlie Keith, Team Leader Town Hall Operations, on 02 4931 2*** .

Applications close:

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.