Box Office Attendant

Carriageworks; Sydney; Sur place; AUD 39 000 - 56 000; Temps partiel

Avantages offerts par ce poste

Complimentary tickets

Diversity & inclusion

Breakfast supplies

Professional development

Employee discounts

Employee Assistance Program

Résumé du poste

Carriageworks Box Office Attendant position in Sydney is part of a casual front-line team delivering an exceptional visitor experience. You will handle calls and emails, sell tickets in person or by phone, and maintain accurate customer records while supporting a welcoming environment for audiences and staff.

The role requires flexibility to work evenings and weekends, with Tessitura experience preferred. Carriageworks offers a dynamic, inclusive workplace and access to tickets for performances.

Qualifications

• Demonstrated experience delivering excellent customer service.
• Warm and courteous phone manner with outbound calls as required.
• Strong administrative skills and attention to detail with verbal and written communication.
• Flexible approach to working hours, including evenings and weekends.
• Box office and Tessitura experience is desired but not required.

Responsabilités

• Manage inbound and outbound calls and emails.
• Process ticket sales in person, via phone and email.
• Maintain detailed database and account records.
• Provide information about upcoming performances and events.
• Be the first point of contact for the wider company, assist with appointments and deliveries, and maintain the public space.
• Collaborate with Front of House to ensure smooth performances and a welcoming environment.
• Handle feedback with sensitivity and escalate as needed to the relevant manager.
• Be knowledgeable of Carriageworks website content, purchase paths and patron experience.

Connaissances

Customer service

Phone manners

Administrative skills

Flexibility

Box office experience

Outils

Tessitura

Description du poste

Hourly Rate: $34.44 per hour (inclusive of casual loading), plus superannuation and penalty rates when applicable

CARRIAGEWORKS

Carriageworks is a unique cultural centre located in Redfern, Sydney. Built within the spectacular Eveleigh Railway Workshops, it hosts vibrant arts events and a thriving creative industries program. As well as popular events such as the weekly Farmers Market, Sydney Writers' Festival, and Sydney Contemporary Art Fair, Carriageworks presents its own compelling programme of music, theatre, dance, and visual arts. Carriageworks operates with a purpose-driven, not-for-profit mission while maintaining an entrepreneurial and commercially oriented approach. With a recent renewal at both executive and board levels, Carriageworks is poised for a transformative phase in its history, promising significant growth, and impact in the years ahead.

CARRIAGEWORKS VALUES

• Respect Each Other: Everyone is welcome. Everyone's voice is important. We learn from each other by listening with empathy and care.
• Share The Journey: Support others to be their best. We act with integrity and trust. We are collectively responsible.
• Be Adventurous: Embrace creativity. We search for courageous ideas and new opportunities.
• Take A Long View: Respect country, prioritise sustainability and nurture new ways of thinking out of old. We lay foundations for generations to come.

OPPORTUNITY

The Carriageworks Box Office team plays a significant part in ensuring each visit is a memorable one. The role is part of a dynamic and customer orientated front-line team, dedicated to providing an exceptional and indiscriminate visitor experience. Reporting to the Head of Audiences and Insights and the Ticketing Coordinator, Box Office team members are responsible for delivering outstanding customer experience outcomes.

KEY RESPONSIBILITIES/DAY TO DAY

As a casual Box Office Attendant at Carriageworks, your key responsibilities will include:

• Managing inbound and outbound calls and emails
• Processing ticket sales in person, via phone and email
• Detailed database and account maintenance
• Providing information about upcoming performances and events
• First point of call for the wider company, assisting with appointments, accepting deliveries and maintaining Carriageworks Public Space
• Working with the Front of House team members to ensure smooth delivery of all performances, and providing a safe, inclusive and welcoming environment for audiences and staff.
• Handling feedback with sensitivity and effectively resolving or escalating as required to the relevant manager.
• Being knowledgeable of Carriageworks website content, purchase paths and patron experience.

PREFERRED CRITERIA

We are seeking an individual with:

• Demonstrated experience delivering excellent customer service.
• Warm and courteous phone manner with the ability to conduct outbound calls as required.
• Strong administrative skills and attention to detail with verbal and written communication.
• Flexible approach to working hours, including the capacity to work evenings and weekends.
• Box office and/or Tessitura experience is desired but not a requirement.

At Carriageworks, we are committed to creating an inclusive and diverse workplace that mirrors the creativity and dynamism of the arts we champion. We welcome and encourage applications from people with disability, the LGBTIQ+ communities, from Aboriginal and/or Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.

BENEFITS

• Access to complimentary tickets for Carriageworks shows.
• Strong diversity and inclusion priority.
• Breakfast supplies to get your day off to the right start
• Professional development and training
• Employee discounts through our HR Platform.
• Employee Assistance Program.