Bookings Officer

Arts and Culture Trust; Western Australia; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Additional leave entitlements

Generous parental leave provisions

Zusammenfassung

The Arts and Culture Trust (ACT WA) seeks a Booking Officer to manage relationships with hirers, programme venues, and optimise spaces across WA venues. You will liaise with internal teams to ensure excellent customer service and maximise event opportunities.

Based at His Majesty’s Theatre with travel to other ACT WA sites, this role requires weekend/work outside normal hours and a willingness to travel across venues in Western Australia. You will support diverse events and audiences.

Qualifikationen

• Customer-focused approach and strong people skills.
• Excellent organisational abilities and attention to detail.
• Proactive in following up enquiries and identifying booking opportunities.
• Ability to manage competing priorities and meet deadlines.

Aufgaben

• Serve as relationship manager for hirers and collaborate with internal teams.
• Program and optimise venues and spaces to maximise opportunities.
• Provide excellent customer service to enhance event experiences.
• Promote other ACT WA opportunities and maintain accurate data and reporting.

Kenntnisse

Customer service

Communication

Organisation

Relationship-building

Booking systems

Data reporting

Jobbeschreibung

About the Arts & Culture Trust (ACT WA)

About the Arts & Culture Trust (ACT WA) ACT WA manages and operates some of Western Australia's most iconic cultural venues. Our vision is to inspire, welcome and connect people through exceptional performing arts and cultural experiences across the State. Please click here if you would like to learn more about us.

Working with us

Our organisation is committed to growing and supporting Western Australia’s cultural and creative industries through the optimisation of our venues and activation of spaces. Our venues operate seven days a week , so this position requires flexibility to work weekends and outside standard business hours when required. The role will involve travel across our venues, as well as occasional travel to Albany.

About the role

Are you passionate about creating great experiences and helping people bring their events to life? As one of our Bookings Officer, you’ll work as part of the Programming team to program and optimise our venues and spaces. You will be the relationship manager for our Hirers and responsible for collaborating with Hirers and our internal teams to optimise the use of spaces, maximise program opportunities, and provide excellent customer service to enhance the overall event experience, (including by promoting other opportunities to engage with ACT WA)). For further information about the role, please contact Kate Bell, Programming Manager on 0402 655 077 or email [e-mail]

Location

This role will be based at His Majesty’s Theatre and may be required to travel to work from other ACT’s metropolitan sites as required.

About you

We’re looking for someone who is passionate about the creative industries, loves working with people and creating great customer experiences. You’ll be organised, approachable and confident, with a natural ability to build positive relationships with clients and colleagues alike. You will be expected to demonstrate;

• A friendly, professional and customer-focused approach
• Strong communication and relationship-building skills
• Excellent organisation and attention to detail
• A proactive mindset and the confidence to follow up enquiries and identify booking opportunities
• The ability to manage competing priorities and meet deadlines
• A collaborative approach and genuine enjoyment of working as part of a team
• Confidence working with booking systems, data and reporting

Conditions

To be eligible to apply, you also need to demonstrate the following qualification and license requirements :

• A current Satisfactory National Police Clearance (within 6 months) will be required prior to commencing employment.

Applicants for permanent positions in the Western Australian Public Sector must be Australian citizen or hold permanent resident status. For temporary (fixed term) positions, proof of eligibility to work in Australia for the contract duration is required.

What we offer

This is an opportunity to play a key role in delivering memorable hospitality experiences within Western Australia’s vibrant cultural and creative sector. You’ll work across a diverse portfolio of venues and events, working with a talented team and helping shape the way hospitality supports audiences, artists, clients and the broader community. Here at ACT, you will be able to enjoy

• Flexible work arrangements.
• Additional leave entitlements, including public service holidays.
• Generous parental leave provisions with flexibility for returning parents.

Our commitment to diversity, equity and inclusion

ACT is committed to fostering workplace equity and diversity. We encourage applications from Aboriginal people, women, individuals with disabilities, youth and those from culturally diverse backgrounds.