Customer Service Officer Qualified - Leisure Facilities

Latrobe City Council; Morwell; On-site; AUD 59,000 - 61,000; Part time

Job summary

Latrobe City Council is seeking Customer Service Officers / Lifeguards for Latrobe Leisure facilities in Moe/Newborough, Morwell, Churchill, and outdoor pools. Casual and fixed-term casual roles up to 30 April 2027 at $43.09 per hour (including 25% casual loading) with a fast-paced community focus.

Role requires frontline customer service, supervision of aquatic environments and emergency response. Possess life-saving qualifications or be willing to obtain them, with flexibility to work across

Qualifications

• Customer service mindset with safety focus.
• Experience handling cash and using basic admin systems.
• Lifeguard qualification and first aid knowledge required or pursued.

Responsibilities

• Supervise patrons to ensure a safe, welcoming experience.
• Observe pool activities and enforce rules and safety requirements.
• Respond to emergencies with first aid and evacuation procedures.
• Assist customers at the counter and over the phone with memberships and bookings.
• Maintain clean, tidy facilities for all users.

Skills

Customer service

Lifeguard experience

Cash handling

Education

Current Pool Lifeguard Qualification

Level 2 First Aid Certificate

Tools

POS systems

Job description

Do you want to make an IMPACT?

Customer Service Officer - Lifeguard

Latrobe Leisure Facilities (Moe/Newborough, Morwell and Churchill) and Outdoor Pools (Moe and Yallourn North)

Ongoing Casual and Fixed Term Casual (Summer Season to 30 April 2027) | $43.09 per hour (includes 25% Casual Loading)

We're looking for Customer Service Officers / Lifeguards to join our Latrobe Leisure team. In this role, you'll help create a safe, welcoming and enjoyable environment for our community by delivering excellent customer service and ensuring the safety of visitors using our leisure facilities.

This is a great opportunity to contribute to the health and wellbeing of the Latrobe City community while building valuable customer service, recreation and aquatic industry experience.

Why Join Us at Council

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture
• Flexible working arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Supervise patrons using leisure facility and aquatic environments to ensure a safe and enjoyable experience.
• Maintain vigilant observation of pool activities and enforce facility rules and safety requirements.
• Respond appropriately to emergency situations, including first aid and evacuation procedures.
• Provide exceptional customer service by assisting customers via telephone and at the service counter.
• Process memberships, bookings and attendance records using Council systems.
• Maintain clean, tidy and welcoming facilities for all users.

About You

You are customer-focused, safety-conscious and enjoy working in a fast-paced community environment. You bring strong communication skills and a commitment to delivering exceptional customer service. You enjoy engaging with people of all ages and can work effectively as part of a team while maintaining a high level of attention to detail.

Key Selection Criteria

• Demonstrated commitment to providing excellent customer service and building positive relationships with community members.
• Ability to work effectively within a team environment and communicate confidently with a diverse range of customers.
• Experience with cash handling, computer systems and administrative tasks, with strong attention to detail.
• Current Pool Lifeguard Qualification and Level 2 First Aid Certificate, or willingness to obtain both by Should we add a date in here. Monday 19th October

We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.

Successful applicants must be 16 years of age or older and will be required to obtain a National Police Check and Working with Children's Check.

Interested or want to learn more?

Contact Wade Anderson, Leisure Facilities Leader - Churchill on 0477 585 083. All discussions about recruitment at Council are confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [e-mail] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [e-mail] or 5128 6113.