Boutique Operations Coordinator

Scanlan Theodore; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Seasonal wardrobes

Competitive salary package

Training and development

Company progression

Job summary

Scanlan Theodore is seeking a Boutique Operations Coordinator for our Canberra boutique. You will oversee daily operations, coordinate stock movement, and ensure accurate inventory levels while supporting online orders and VM standards.

The role offers a fast-paced retail environment with emphasis on process improvement, collaboration with Head Office, and delivering an exceptional client experience.

Qualifications

• Experience in operational, stock management or retail sales.
• Proficiency with Microsoft Office, POS systems and inventory software.
• Strong organisational and time management skills.
• Flexible to a Monday–Friday schedule.

Responsibilities

• Collaborate with Boutique management to develop and optimize boutique processes and stock management.
• Coordinate inbound/outbound stock movement via AP21 and ensure accurate records.
• Maintain accurate boutique inventory levels and investigate discrepancies.
• Prepare inventory for seasonal changeovers and launches.
• Oversee online Ship from Store orders allocated to the boutique for accurate fulfilment.

Skills

Organisational skills

Time management

Problem solving

Adaptability

Customer service

Tools

Microsoft Office

POS systems

Inventory management software

Job description

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role

As a Boutique Operations Coordinator within our Canberra Boutique, you will be responsible for overseeing and coordinating the operational activities within the Boutique. Based in a Boutique and working closely with the Boutique management team, this position plays a crucial role in ensuring daily business objectives are achieved. The role seeks to optimise efficiency and support the Boutique and Online Client by maintaining accurate inventory.

This role will

• Collaborate with the Boutique management team to develop and optimize boutique processes, ensuring efficient stock management, and overall boutique operations.
• Collaborate with Head Office in processing all incoming and outbound stock movement through Apparel21 (AP21) (transfers, shipments, returns, recalls etc.).
• Ensure accuracy of boutique inventory levels in AP21, investigating discrepancies with urgency and communicate findings to boutique management and the Operations Team.
• Lead the preparation of inventory for seasonal changeover, product launches or when replenishment is received.
• Lead in the completion of all online (Ship from Store) orders that are allocated to the boutique, ensuring accurate fulfilment and timely dispatch to clients.
• Support the retail team in executing Scanlan Theodore Visual Merchandising standards, ensuring all stock on the Boutique floor is reflective of VM direction.
• Support boutique management in raising maintenance issues to management and the Operations Team in a timely manner.
• Support the Boutique management team to provide an exceptional client experience, assisting clients where required.
• Implement an organisational process for Back of House (BOH) in line with the delivery calendar, gaining feedback from boutique management team.
• Ensure the implementation of BOH processes, stock procedures and best practices by all team members, raising concerns to the boutique management team when required.

The successful candidate will have

• Previous experience in an operational, stock management or sales position within the retail industry.
• Computer literacy, including proficiency in Microsoft Office suite and point-of-sale systems, inventory management software and other retail-related technologies.
• The desire to work in a fast-paced environment with a positive attitude.
• Highly developed organisational and time management skills; high level of initiative and problem-solving skill capacity.
• Ability to work flexibly and adapt to shifting priorities, adjusting workload and priorities accordingly.
• Availability across Monday to Friday

Why work with us

• Seasonal wardrobes
• Competitive salary package
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.