Boutique Operations Associate (Fixed-Term) - Sydney Airport

Dior; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Dior in Australia seeks a Boutique Operations Associate to ensure seamless daily boutique operations, inventory control, facilities, and administrative support, enabling the retail team to deliver an exceptional client experience. You will manage stock, cycle counts, merchandising, and event coordination, working with Merchandising, Logistics and Finance.

The role requires meticulous attention to detail, proactive problem-solving, and a commitment to Dior's luxury standards; English proficiency

Qualifications

• Completion of secondary education or above.
• 2+ years in retail operations, admin, or similar role in luxury sector preferred.
• Strong attention to detail and organisational skills.

Responsibilities

• Execute stock receiving, transfers, cycle counts, and stock takes.
• Support visual merchandising and store presentation to maintain Dior standards.
• Assist sales team on the shop floor with stock availability and admin tasks.
• Prepare operational reports (inventory status, sales data) for leadership.
• Support in-store events and promotions; coordinate with Merchandising, Logistics and Finance.
• Oversee facilities, IT support needs, and general maintenance of the boutique.
• Ensure cash handling procedures and security standards are followed.

Skills

Attention to detail

Organisational skills

Time management

Communication

Interpersonal skills

Problem solving

Customer service excellence

English proficiency

Education

Secondary education or above

Tools

Microsoft Office Suite

Retail POS software

Inventory management software

Job description

Position

ABOUT US

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

THE ROLE

As a Boutique Operations Associate, you will be instrumental in ensuring the seamless and efficient daily operations of the Boutique. You will provide essential support across inventory management, facilities, and administrative functions, enabling the retail team to deliver an exceptional client experience and meet commercial objectives. This role demands meticulous attention to detail, proactive problem-solving, and a strong commitment to maintaining the highest standards of the Maison.

Job responsibilities

Inventory Control & Management

• Execute all aspects of stock management, including accurate receiving, unpacking, and processing of new deliveries.
• Manage stock transfers efficiently, ensuring timely movement of merchandise between locations.
• Conduct regular cycle counts and participate in full stock-takes, maintaining rigorous inventory accuracy.
• Perform quality control checks on all incoming and outgoing merchandise, addressing discrepancies promptly.
• Maintain an organised and secure stockroom, adhering to Maison standards for product care and presentation.
• Provide vital support to the sales team on the selling floor, ensuring merchandise availability and presentation readiness.
• Maintain the highest standards of visual merchandising and store upkeep, ensuring the Boutique image is consistently impeccable.
• Manage the supply and inventory of boutique stationery, packaging, and staff uniforms.
• Support cash and payment handling processes, ensuring accuracy and adherence to financial procedures.
• Ensure the security and safety of the Boutique premises, staff, and clients, reporting any issues to management.
• Coordinate and oversee general maintenance, repairs, and IT support for Boutique systems and facilities.
• Adhere strictly to all internal operational procedures and company guidelines.

Reporting & Administration

• Prepare and compile various operational reports, including inventory status, sales data, and other key metrics, for management review.
• Liaise effectively with internal departments, such as Merchandising, Logistics, and Finance, to ensure smooth coordination of operational activities.
• Provide general administrative support to the Boutique management team as required.

Event & Special Project Support

• Assist in the setup and execution of in-store events, client appointments, and promotional activities.
• Provide operational support for special projects, ensuring efficient coordination and successful outcomes.

Profile

Education & Professional Qualifications:

• Completion of secondary education or above.

Work Experience:

• Minimum 2 years of relevant experience in retail operations, administration, or a similar support role, preferably within the luxury sector.

Other Requirements:

• Exceptional attention to detail and a methodical approach to tasks.
• Strong organisational and time management skills.
• Proficient in IT systems, including Microsoft Office Suite and retail POS/inventory management software.
• Proactive, self-motivated, and able to work effectively both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Capable of problem-solving and working effectively under pressure.
• Passion for the luxury retail industry and commitment to service excellence.
• Proficient in English; knowledge of other languages is an advantage.