Booking Services Coordinator — Remote & Flexible Scheduling

Kroger Co.; Australia; Remote; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Employment Hero is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The role emphasizes organization, clear customer communication, and accuracy in handling information. You will respond to inquiries, gather needs, research options, and coordinate booking details to provide professional support throughout the process.

Qualifications

• Strong communication with customers
• Excellent organizational skills
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Skills

Communication skills

Organizational skills

Attention to detail

Customer focus

Online research

Computer literacy

Booking systems

Time management

Reliability

Customer service experience (helpful)

Job description

Employment Hero is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The role emphasizes organization, clear customer communication, and accuracy in handling information. You will respond to inquiries, gather needs, research options, and coordinate booking details to provide professional support throughout the process.