Booking Scheduler/Customer Care

Nw Professional Services; Brisbane; On-site; AUD 38,000 - 55,000; Full time

Benefits offered by this job

Full-time, Mon-Fri

8:30am - 5:00pm

AU$33.71 per hour

Job summary

NW Professional Services is seeking a highly organized Booking Scheduler to join our administration team in Murarrie. You will coordinate and schedule bookings, manage customer enquiries, and liaise with internal teams to confirm schedules.

The role requires strong time management and communication skills, with proficiency in booking systems and office software. This is a full-time, weekday position with standard business hours.

Qualifications

• Experience in administration, scheduling or coordination.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Confidence using computers and booking systems.
• Ability to manage competing priorities in a busy environment.

Responsibilities

• Coordinate and schedule bookings and service appointments.
• Manage incoming booking requests and customer enquiries.
• Liaise with customers and internal teams to confirm bookings and schedules.
• Maintain accurate booking records and update systems.
• Manage changes, cancellations and scheduling requirements.
• Provide general administration support to the team.

Skills

Administration

Scheduling

Customer service

Communication

Time management

Tools

MS Office

CRM systems

Job description

We are currently seeking an organised and reliable Booking Scheduler to join an administration team based in Murarrie.

This is a full-time opportunity for someone who enjoys a fast-paced environment, has strong administration skills and is confident coordinating bookings and communicating with customers.

The Role

• Coordinate and schedule bookings and service appointments.
• Manage incoming booking requests and customer enquiries.
• Liaise with customers and internal teams to confirm bookings and schedules.
• Maintain accurate booking records and update systems.
• Manage changes, cancellations and scheduling requirements.
• Provide general administration support to the team.

About You

• Previous experience in administration, scheduling, bookings or coordination.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident using computers and booking systems.
• Ability to manage competing priorities and work in a busy environment.
• Reliable, proactive and with a good eye for detail.

What's on Offer?

• Full-time, Monday to Friday position.
• Hours: 8:30am - 5:00pm.
• $33.71 per hour.