Booking Scheduler/Customer Care

NW People; Brisbane; On-site; AUD 38,000 - 55,000; Full time

Job summary

NW People is seeking a Booking Scheduler to join an administration team in Murarrie, Brisbane. This full-time role focuses on coordinating bookings, handling customer enquiries, and maintaining accurate records in a fast-paced environment.

You will liaise with customers and internal teams to confirm schedules, manage changes and cancellations, and provide general admin support to keep operations running smoothly. Strong organisation and communication skills are essential.

Qualifications

• Previous experience in administration, scheduling, bookings or coordination.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident using computers and booking systems.

Responsibilities

• Coordinate and schedule bookings and service appointments.
• Manage incoming booking requests and customer enquiries.
• Liaise with customers and internal teams to confirm bookings and schedules.
• Maintain accurate booking records and update systems.
• Manage changes, cancellations and scheduling requirements.
• Provide general administration support to the team.

Skills

Scheduling

Customer service

Administration

Time management

Communication

Tools

Booking systems

Job description

We are currently seeking an organised and reliable Booking Scheduler to join an administration team based in Murarrie.

This is a full-time opportunity for someone who enjoys a fast-paced environment, has strong administration skills and is confident coordinating bookings and communicating with customers.

The Role

• Coordinate and schedule bookings and service appointments.
• Manage incoming booking requests and customer enquiries.
• Liaise with customers and internal teams to confirm bookings and schedules.
• Maintain accurate booking records and update systems.
• Manage changes, cancellations and scheduling requirements.
• Provide general administration support to the team.

About You

• Previous experience in administration, scheduling, bookings or coordination.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident using computers and booking systems.
• Ability to manage competing priorities and work in a busy environment.
• Reliable, proactive and with a good eye for detail.

What's on Offer?

• Full-time, Monday to Friday position.
• Hours: 8:30am - 5:00pm.
• $33.71 per hour.