Booking Coordinator

Queensland Government; Sunshine Coast Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Queensland Government's Precincts and Venues team is seeking a Booking Coordinator to lead the bookings team, deliver high-quality booking services, and promote the venue to clients, with a focus on accuracy, confidentiality and timely responses.

You will write reports and submissions on booking matters, collaborate with staff and clients, ensure payments and records compliance, and may travel regionally to support venues.

Responsibilities

• Lead the bookings team to deliver effective, efficient and high quality booking services for the venue.
• Write reports, briefing notes, submissions and other associated correspondence on a range of booking matters.
• Communicate and collaborate with internal staff and clients to build and maintain relationships and resolve issues.
• Ensure compliance with departmental policies and procedures including booking payments, debt management, data entry standards and records management.

Job description

Are you an experienced Booking Coordinator seeking an exciting new opportunity? Our Precincts and Venues team directly connects our agency to the Queensland community by providing regionally significant venues, that are fully accessible and inclusive, in order to influence and inspire active experiences. This is completed through face-to-face contact by promoting participation in sports and racing activities where products and services are tailored to cater for each individual at every level of participation.

Sport and Racing delivers quality services by providing responsive and integrated support services for sport, recreation and racing opportunities for all Queenslanders.

The team drives grassroots sport participation across the State through programs and services while also delivering the capital planning, build and maintenance program for the Department of Sport, Racing and Olympic and Paralympic Games (the Department).

Ultimately the Department plays a key role in enabling Queensland's Sport Strategy and delivering the Government's commitments and priorities. Sport and Racing supports and encourages participation and success in sport, active recreation and racing.

This service delivery role provides coordinated and structured advice, support and services to the venue's clients. As a customer support professional you will lead your team to provide information to clients in response to enquiries and requests specific to the venue's products and services.

In This Role You Will

• Leading the bookings team to deliver effective, efficient and high quality booking services for the venue.
• Supporting and facilitating the ongoing development and continuous improvement of the bookings team.
• Writing reports, briefing notes, submissions and other associated correspondence on a range of booking matters.
• Communicating and collaborating with internal staff and clients to build and maintain relationships and resolve issues.
• Ensuring compliance with departmental policies and procedures including booking payments, debt management, data entry standards and records management.
• Developing and overseeing the administration of effective systems and procedures, ensuring confidentiality, quality assurance and compliance with departmental policies and procedures.
• Providing exceptional customer service to promote the venue and convert enquiries to bookings.
• Leading an innovative team that values continuous improvement and a collaborative culture focused on achievement of objectives within approved timeframes and budgets.
• Contribute to a workplace culture based on values and behaviours, ensuring a positive work environment that is safe, healthy, diverse, respectful and inclusive.

Note

The position may undertake travel to city, regional and remote locations including overnight stays and will require occasional travel to remote locations including overnight stays. Some communities have alcohol management plans and restrictions in place.

Please take the time to read the Role Description which provides additional details on mandatory requirements, and feel free to reach out to our contact officer if you have any questions.

Applications to remain current for 12 months.

Occupational group Sport & Recreation