Biosecurity Engagement Specialist

Queensland Government; Ipswich City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government is seeking an Engagment Officer to support the National Fire Ant Eradication Program’s community and stakeholder engagement efforts in Queensland. You’ll help run campaigns, coordinate activities, and respond to enquiries with a focus on delivering high-quality engagement outcomes.

You will work with a collaborative team, manage multiple priorities and contribute to process improvements while occasionally covering events outside normal hours.

Qualifications

• Experience delivering community and stakeholder engagement initiatives.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to manage multiple priorities and meet project milestones.
• Attention to detail and ability to follow processes.
• Experience with CRM systems and mapping tools is desirable.

Responsibilities

• Support delivery of community and stakeholder engagement campaigns, ensuring activities are on time and aligned with program objectives.
• Coordinate engagement activities and manage competing priorities to achieve milestones.
• Collaborate with team members to support stakeholder engagement strategies and activities.
• Provide exceptional customer service when responding to enquiries from community members, stakeholders and internal clients.
• Manage and record enquiries through the program's CRM system with timely responses.
• Identify, escalate and assist in managing sensitive issues, complaints and reputational risks.
• Liaise with external service providers and stakeholders to support project delivery.
• Use program systems and mapping tools to plan, coordinate and report on engagement activities.
• Identify opportunities to improve processes, systems and service delivery outcomes.
• Contribute to enhancements of the program's CRM system, including User Acceptance Testing (UAT).
• Attend community and stakeholder engagement activities, including occasional work outside normal business hours.

Skills

Stakeholder engagement

Communication

Customer service

Organisation

Team coordination

Problem solving

Tools

CRM system

Mapping tools

Job description

Queensland Government is seeking an Engagment Officer to support the National Fire Ant Eradication Program’s community and stakeholder engagement efforts in Queensland. You’ll help run campaigns, coordinate activities, and respond to enquiries with a focus on delivering high-quality engagement outcomes.

You will work with a collaborative team, manage multiple priorities and contribute to process improvements while occasionally covering events outside normal hours.