Engagement Officer

Queensland Government; Ipswich City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government is seeking an Engagment Officer to support the National Fire Ant Eradication Program’s community and stakeholder engagement efforts in Queensland. You’ll help run campaigns, coordinate activities, and respond to enquiries with a focus on delivering high-quality engagement outcomes.

You will work with a collaborative team, manage multiple priorities and contribute to process improvements while occasionally covering events outside normal hours.

Qualifications

• Experience delivering community and stakeholder engagement initiatives.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to manage multiple priorities and meet project milestones.
• Attention to detail and ability to follow processes.
• Experience with CRM systems and mapping tools is desirable.

Responsibilities

• Support delivery of community and stakeholder engagement campaigns, ensuring activities are on time and aligned with program objectives.
• Coordinate engagement activities and manage competing priorities to achieve milestones.
• Collaborate with team members to support stakeholder engagement strategies and activities.
• Provide exceptional customer service when responding to enquiries from community members, stakeholders and internal clients.
• Manage and record enquiries through the program's CRM system with timely responses.
• Identify, escalate and assist in managing sensitive issues, complaints and reputational risks.
• Liaise with external service providers and stakeholders to support project delivery.
• Use program systems and mapping tools to plan, coordinate and report on engagement activities.
• Identify opportunities to improve processes, systems and service delivery outcomes.
• Contribute to enhancements of the program's CRM system, including User Acceptance Testing (UAT).
• Attend community and stakeholder engagement activities, including occasional work outside normal business hours.

Skills

Stakeholder engagement

Communication

Customer service

Organisation

Team coordination

Problem solving

Tools

CRM system

Mapping tools

Job description

The OpportunityDo you enjoy working with communities, building stakeholder relationships and supporting the delivery of meaningful engagement initiatives?We're looking for an enthusiastic and organised Engagement Officer to join our Engagement team. In this role, you'll help deliver community and stakeholder engagement activities that support one of Australia's largest biosecurity programs.Working alongside a collaborative team, you'll support engagement campaigns, manage stakeholder enquiries, coordinate project activities and contribute to positive outcomes for communities, industry groups and government stakeholders. You'll play an important role in ensuring engagement activities are delivered efficiently, professionally and in line with program objectives.This is a varied and rewarding role where no two days are the same. From supporting community events and stakeholder engagement activities to managing enquiries and improving business processes, you'll help ensure the National Fire Ant Eradication Program continues to deliver high-quality engagement outcomes across Queensland.As our Engagement Officer, you will:Support the delivery of community and stakeholder engagement campaigns, ensuring activities are delivered on time and aligned with program objectives.Coordinate engagement activities and manage competing priorities to achieve project milestones and deliverables.Work collaboratively with team members to support the implementation of stakeholder engagement strategies and activities.Provide exceptional customer service when responding to enquiries from community members, stakeholders and internal clients.Manage and record enquiries through the program's client relationship management system, ensuring timely and accurate responses.Identify, escalate and assist in managing sensitive issues, complaints and potential reputational risks.Liaise with external service providers and stakeholders to support successful project delivery.Use program systems and mapping tools to plan, coordinate and report on engagement activities.Identify opportunities to improve processes, systems and service delivery outcomes.Contribute to enhancements of the program's client relationship management system, including undertaking User Acceptance Testing (UAT).Attend community and stakeholder engagement activities, including occasional work outside normal business hours.We're seeking someone who:Has strong communication and interpersonal skills with a customer-focused approach.Builds positive relationships with a wide range of stakeholders.Is organised, adaptable and able to manage multiple priorities.Demonstrates sound judgement and problem-solving skills.Has strong attention to detail and the ability to follow processes while working independently.Enjoys working collaboratively in a fast-paced environment.Is committed to continuous improvement and delivering high-quality outcomes.Why Join Us?The National Fire Ant Eradication Program is protecting Queensland's environment, economy and way of life from one of Australia's most significant invasive pests. As an Engagement Support Officer, you'll help connect communities and stakeholders with the information, support and services they need to contribute to this important mission.Join a supportive team, develop valuable stakeholder engagement skills and make a genuine difference to Queensland communities.This work is licensed under a Creative Commons Attribution 3.0 Australia License.