Engagement Officer

Primary Industries; Lockyer Valley Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

The National Fire Ant Eradication Program seeks an Engagement Officer to support community and stakeholder engagement campaigns, coordinate activities and respond to enquiries. You will work with a collaborative team to deliver meaningful engagement that aligns with program objectives.

You will help manage the CRM system, map stakeholders, and identify opportunities to improve processes while ensuring timely, professional outcomes for communities, industry groups, and government partners.

Qualifications

• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to build positive relationships with a wide range of stakeholders.
• Organised, adaptable and able to manage multiple priorities.
• Sound judgement and problem-solving skills, with attention to detail.

Responsibilities

• Support the delivery of community and stakeholder engagement campaigns aligned with program objectives.
• Coordinate engagement activities and manage competing priorities to achieve milestones.
• Work with the team to implement stakeholder engagement strategies and activities.
• Provide exceptional customer service when responding to enquiries from communities and stakeholders.

Skills

Communication

Stakeholder management

Organised

Problem solving

Attention to detail

Team player

Tools

CRM system

Job description

Join the fight to protect our communities and environment! The National Fire Ant Eradication Program is on a mission to eliminate one of Australia’s most invasive pests – the fire ant. These destructive pests pose a serious threat to our way of life, and we need passionate and dedicated individuals to help us stop them in their tracks. Be part of a team making a real difference for Queensland’s future. Together, we can protect our homes, wildlife, and industries. Join us today and help eradicate fire ants for good.

The Opportunity

Do you enjoy working with communities, building stakeholder relationships and supporting the delivery of meaningful engagement initiatives?

We're looking for an enthusiastic and organised Engagement Officer to join our Engagement team. In this role, you'll help deliver community and stakeholder engagement activities that support one of Australia's largest biosecurity programs.

Working alongside a collaborative team, you'll support engagement campaigns, manage stakeholder enquiries, coordinate project activities and contribute to positive outcomes for communities, industry groups and government stakeholders. You'll play an important role in ensuring engagement activities are delivered efficiently, professionally and in line with program objectives.

This is a varied and rewarding role where no two days are the same. From supporting community events and stakeholder engagement activities to managing enquiries and improving business processes, you'll help ensure the National Fire Ant Eradication Program continues to deliver high-quality engagement outcomes across Queensland.

As our Engagement Officer, you will:

• Support the delivery of community and stakeholder engagement campaigns, ensuring activities are delivered on time and aligned with program objectives.
• Coordinate engagement activities and manage competing priorities to achieve project milestones and deliverables.
• Work collaboratively with team members to support the implementation of stakeholder engagement strategies and activities.
• Provide exceptional customer service when responding to enquiries from community members, stakeholders and internal clients.
• Manage and record enquiries through the program's client relationship management system, ensuring timely and accurate responses.
• Identify, elevate and assist in managing sensitive issues, complaints and potential reputational risks.
• Liaise with external service providers and stakeholders to support successful project delivery.
• Use program systems and mapping tools to plan, coordinate and report on engagement activities.
• Identify opportunities to improve processes, systems and service delivery outcomes.
• Contribute to enhancements of the program's client relationship management system, including undertaking User Acceptance Testing (UAT).

We're seeking someone who:

• Has strong communication and interpersonal skills with a customer-focused approach.
• Builds positive relationships with a wide range of stakeholders.
• Is organised, adaptable and able to manage multiple priorities.
• Demonstrates sound judgement and problem-solving skills.
• Has strong attention to detail and the ability to follow processes while working independently.
• Enjoys working collaboratively in a fast-paced environment.
• Is committed to continuous improvement and delivering high-quality outcomes.

Why Join Us?

The National Fire Ant Eradication Program is protecting Queensland's environment, economy and way of life from one of Australia's most significant invasive pests. As an Engagement Support Officer, you'll help connect communities and stakeholders with the information, support and services they need to contribute to this important mission.

Join a supportive team, develop valuable stakeholder engagement skills and make a genuine difference to Queensland communities.