Billing Consultant

ANZ Worldline Payment Solutions; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

ANZ Worldline Payment Solutions in Melbourne invites applications for a Billing Consultant to ensure accurate billing and effective collections across a diverse customer portfolio. You will manage invoicing, process payments, and maintain records while reporting to the Head of Payment Resolutions.

The role emphasizes reliability, financial accuracy, and strong customer service in a fintech environment. This is a hands-on, growth-focused role in a collaborative team where you can influence

Qualifications

• Tertiary qualification in Business, Finance, Accounting or a related field.
• 3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles preferably within fintech or financial services.
• Knowledge of billing systems, invoicing processes and basic accounting principles.
• Experience using CRM systems, billing platforms or customer management tools.
• Strong customer service skills with ability to respond professionally and efficiently.
• Exceptional attention to detail with strong numerical accuracy.
• Excellent communication skills with professional telephone and email manner.
• Customer focused approach with empathy for customers experiencing payment difficulties.

Responsibilities

• Prepare and issue high volumes of invoices.
• Process customer payments and apply to appropriate accounts in the billing system.
• Maintain accurate and up-to-date customer billing records.
• Perform routine account reconciliations and identify payment discrepancies.
• Generate standard billing reports and maintain billing documentation for audit purposes.
• Follow up with customers on overdue accounts and monitor aging reports.
• Process payment arrangements and monitor compliance.
• Analyze billing and payment data; propose process improvements.

Skills

Billing systems

Accounts receivable

CRM systems

Customer service

Data analysis

Attention to detail

Communication skills

Financial compliance

Education

Business/Finance degree

Tools

CRM software

Billing platforms

Accounting software

Job description

Welcome to ANZ Worldline Payment Solutions. We’re an Australian payments business, wholly owned by ANZ.

In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That’s why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy.

Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia – from the smallest micro-businesses to Australia’s largest organisations.

ANZ Worldline was established in 2022 as a joint venture between ANZ and Worldline, with ANZ acquiring Worldline SA’s shares in 2026 to take full ownership.

The role

As a Billing Consultant, your role is to ensure our company's billing is accurate and our collections are managed effectively and professionally. You will be responsible for a portfolio of customer accounts, managing everything from generating invoices to following up on overdue payments.

Reporting to the Head of Payment Resolutions, CDD & Fraud Prevention, you will play a vital, hands‑on role in securing our company's revenue and providing a positive financial experience for our customers.

What you’ll do

Billing Operations

• Prepare and issue a high volume of regular invoices to our customers
• Process incoming customer payments and apply them correctly to the appropriateaccounts in the billing system
• Maintain accurate and up-to-date customer billing records
• Perform routine account reconciliations and identify payment discrepancies
• Generate standard billing reports and maintain billing documentation for audit purposes

Collections Management

• Follow up with customers on overdue accounts
• Monitor aging reports and prioritise collections activities
• Process payment arrangements and monitor compliance

Analysis & Process Improvement

• Proactively analyse billing and payment data
• Recommend process improvements
• Assist with testing and implementation of new billing system features and processes

What you’ll bring

• Tertiary qualification in Business, Finance, Accounting or a related field
• 3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles preferably within the fintech or financial services industry
• Knowledge of billing systems, invoicing processes and basic accounting principles
• Experience using CRM systems, billing platforms or customer management tools
• Strong customer service skills with ability to respond professional and efficiently
• Exceptional attention to detail with strong numerical accuracy
• Excellent communication skills with professional telephone and email manner
• Customer focused approach with empathy for customers experiencing payment difficulties

As our organisation grows and changes, our culture is evolving. Our values define how we work together, make decisions and manage risk.

Put customers first: By providing better outcomes for customers everyday

Deliver with excellence: By setting high standards and delivering on commitments

Own the outcome: By taking accountability and doing what is right

Work as one: By bringing the best of ANZ together to succeed

We’d love you to consider a career with ANZ Worldline and you can learn more about us and our opportunities at anzworldline.com.au