Billing & Collections Specialist

ANZ Worldline Payment Solutions; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

ANZ Worldline Payment Solutions in Australia seeks a Billing Consultant to ensure accurate billing and effective collections. You will manage invoices, payments, and customer records, reporting to the Head of Payment Resolutions, CDD & Fraud Prevention.

You’ll work on high-volume invoicing, payment processing, and ongoing process improvements to strengthen revenue integrity and customer experience.

Qualifications

• Tertiary qualification in Business, Finance, Accounting or related field.
• 3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles.
• Knowledge of billing systems, invoicing processes and basic accounting principles.
• Experience using CRM systems, billing platforms or customer management tools.
• Strong customer service skills with professional telephone and email manners.

Responsibilities

• Prepare and issue a high volume of regular invoices to customers.
• Process incoming customer payments and apply them to accounts in the billing system.
• Maintain accurate and up-to-date customer billing records and perform reconciliations.
• Generate standard billing reports and maintain billing documentation for audit purposes.
• Follow up with customers on overdue accounts and monitor aging reports.

Skills

Billing experience

Customer service

Attention to detail

Communication skills

Education

Bachelor's degree in Business/Finance/Accounting

Tools

CRM software

Billing platforms

Job description

ANZ Worldline Payment Solutions in Australia seeks a Billing Consultant to ensure accurate billing and effective collections. You will manage invoices, payments, and customer records, reporting to the Head of Payment Resolutions, CDD & Fraud Prevention.

You’ll work on high-volume invoicing, payment processing, and ongoing process improvements to strengthen revenue integrity and customer experience.