Bilingual Front Desk & Admin Coordinator

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy); City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Sick leave

Annual leave

On the job training

Professional development

Monthly team lunch

Multilingual team

Job summary

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) in Melbourne VIC is seeking a friendly, organised receptionist to manage front desk operations and support clinic administration.

You will greet clients, schedule bookings, maintain records, handle payments, and assist with workshops. The role requires strong communication, multi-language fluency (English, Cantonese, Mandarin), and experience with diverse communities. On-site, full-time position with scope for development.

Qualifications

• Certification in Administration highly desirable.
• Strong communication and organisational skills required.
• Experience coordinating front desk activities and client bookings.
• Experience handling payments and invoicing is beneficial.

Responsibilities

• Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings
• Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling
• Maintain accurate client records and handle payments, invoicing, and daily reconciliation
• Assist with delivery of workshops and seminars—setup of room, refreshments, preparation of materials and presentations
• Keep reception, waiting area, and clinic rooms clean, stocked, and presentable
• Monitor and report on key clinic metrics including client bookings, cancellations, and feedback to management
• Support quality improvement and customer service initiatives through streamlined administrative and front desk systems, processes and procedures
• Other ad-hoc activities as directed by management

Skills

Verbal and written communication

Time management

Organisation

People skills

Prioritisation

Under pressure

Flexible & team-focused

Experience with CALD communities

Experience with children

Medical practice experience

Fluent in English, Cantonese & Mandar​

Education

Certificate in Administration

Job description

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) in Melbourne VIC is seeking a friendly, organised receptionist to manage front desk operations and support clinic administration.

You will greet clients, schedule bookings, maintain records, handle payments, and assist with workshops. The role requires strong communication, multi-language fluency (English, Cantonese, Mandarin), and experience with diverse communities. On-site, full-time position with scope for development.