Berrinba |Operations Manager

DHL; City of Brisbane; On-site; Confidential; Full time

Job summary

DHL Supply Chain Australia is seeking an Operations Manager to oversee warehouse operations and lead a committed team at our site in Australia. You will focus on safe, efficient activities, customer relations, and continuous improvement using the latest technology.

You will manage, develop and grow customer relations for the site while ensuring staff welfare and satisfaction, driving future logistics excellence.

Qualifications

• 5+ years in Supply Chain/Logistics is required.
• 3+ years leading teams with strong leadership.
• End-to-end knowledge of Supply Chain Operations with labour planning and cost control.

Responsibilities

• Oversee and optimize warehouse operations for the client.
• Lead a team to ensure safe, cost-effective activities.
• Drive customer satisfaction through service excellence.
• Build strong relationships with customers and stakeholders.
• Maintain location and inventory accuracy and improve productivity.
• Align with the client’s annual business plan on revenue and service levels.

Skills

Leadership

Customer relations

Negotiation

Conflict resolution

Cost management

Labour planning

WMS experience

Tools

SAP WMS

Manhattan WMS

Job description

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain Australia is a Great Place To Work certified.

Please note DHL Internal applications close on 09 October 2026

About us

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain Australia is a Great Place To Work certified.

Please note DHL Internal applications close on 09 October 2026

In this job you will:

As an Operations Manager at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly.You will manage, develop and grow customer relationsfor the site as well as manage current employee welfare and satisfaction.Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology

• Manage and control operations for the customer, ensuring a safe working environment coupled with cost effective operational activities
• Ensuring Customer satisfactionthrough excellent service delivery
• Build and maintain positive relationships with customer and stakeholders, both internal and external
• Maintain location and inventory accuracy and increase productivity streams
• Ensure customer's annual business plan including revenue, profit and service levels are met and correct action is taken to rectify

You have the following qualities & qualifications:

• 5+ years' experience within Supply Chain/Logistics
• Superior knowledge of warehouse operations within a 3PL environment
• 3+ years' managing teams with strong leadership experience
• Exceptional end to end knowledge of Supply Chain Operations with a strong background in labour planning, cost management and improvement opportunities
• Excellent people management skills with the ability to influence across a broad spectrum of internal andexternal stakeholders
• Outstanding customer relationship attributes and a strong customer service focus
• Highly developed conflict resolution and negotiation skills
• Strong experience withWMS - ideally SAP or Manhattan systems

  We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.