Site Operations Manager

DHL Supply Chain; City of Melbourne; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Melbourne is seeking a Site Operations Manager to oversee the daily operations at our Truganina site on a fixed-term contract. You will lead the operations team, manage warehouse activities to meet SLA targets, and drive performance improvements across logistics processes.

Responsibilities include optimizing resources, ensuring safety and regulatory compliance, and developing talent through training and succession planning.

Qualifications

• Proven experience in operations management within the 3PL logistics or supply chain industry.
• Leadership and team management skills including the ability to engage, motivate and develop your team.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication and interpersonal skills with a professional outlook.
• Proficiency in Warehouse Management Systems and MS Office.
• Tertiary qualifications in logistics, supply chain management, business administration, or a related field.

Responsibilities

• Leading and managing the operations team, fostering a culture of teamwork and continuous improvement.
• Oversee warehouse operations to ensure timely and accurate results in line with SLA’s.
• Analysis of operational performance, implementing strategies to enhance productivity and efficiency.
• Ensuring site compliance with all safety, security, and regulatory requirements and driving a culture of compliance and safety.
• Managing resources and logistics to optimise operational costs, improve service levels, and exceed customer expectations.
• Provide training, support, and development opportunities for team members including identification of talent and succession planning.

Skills

Operations management

Leadership

Team motivation

Problem-solving

Communication skills

Multitasking

Education

Bachelor's degree in Logistics / Supply Chain / Business Administration

Tools

Warehouse Management Systems

MS Office

Job description

Opportunity to lead our world-class operations

We are seeking an experienced Site Operations Manager to oversee the daily operations at our Truganina site. This is a fix-term contract position, and the ideal candidate will be responsible for ensuring efficient and effective management of all operational activities, driving performance, and maintaining high standards of service delivery for our valued customers. A dynamic role, where everyday is different, your duties will include:

• Leading and managing the operations team, fostering a culture of teamwork and continuous improvement.
• Oversee warehouse operations to ensure timely and accurate results in line with SLA’s.
• Analysis of operational performance, implementing strategies to enhance productivity and efficiency.
• Ensuring site compliance with all safety, security, and regulatory requirements and driving a culture of compliance and safety.
• Managing resources and logistics to optimise operational costs, improve service levels, and exceed customer expectations.
• Provide training, support, and development opportunities for team members including identification of talent and succession planning.

DHL Supply Chain is a Great Place to Work

By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow, and succeed.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:

• A world class training program to expand your skillset and propel your career to new heights
• Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
• Staff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programs
• Employee of the month and employee of the year recognition
• Access to Perk-Box, our employee reward program, along with impressive staff discounts at many of our household-name customers

DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all.

To be successful in this role, you will have:

• Proven experience in operations management within the 3PL logistics or supply chain industry.
• Leadership and team management skills including the ability to engage, motivate and develop your team.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication and interpersonal skills with a professional outlook.
• Proficiency in Warehouse Management Systems and MS Office.
• Tertiary qualifications in logistics, supply chain management, business administration, or a related field will be highly regarded.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.

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