Beachside Solar Customer Experience Coordinator

SAE Group; Kingscliff; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Welcoming work environment

Professional growth opportunities

Novated leasing

Company events

Lunch breaks by the beach

Employee Assistance Program (EAP)

Job summary

SAE Group is an Australian-owned renewable energy company delivering solar solutions for more than 16 years. We are seeking a Customer Service Administrator to support customers and internal teams across NSW, QLD, WA and ACT from our beachside Kingscliff headquarters.

You will be the key contact through the solar installation journey, ensuring clear communication, accurate administration, and a smooth experience from sale to installation, with on-the-job training in the solar industry.

Qualifications

• Previous customer service or administrative experience
• Clear written and verbal communication
• Strong organisational and time-management skills
• Calm, positive and solutions-focused approach
• High attention to detail
• Eager to learn and grow

Responsibilities

• Managing customer communication and enquiries
• Coordinating timelines, updates, and workflow
• Preparing and updating administrative documents
• Supporting customers with a calm, empathetic and solution-focused approach
• Working alongside an experienced, supportive team
• Receiving on-the-job training specific to the solar industry

Skills

Customer service

Administrative support

Communication skills

Organisational skills

Attention to detail

Job description

SAE Group is an Australian-owned renewable energy company delivering solar solutions for more than 16 years. We are seeking a Customer Service Administrator to support customers and internal teams across NSW, QLD, WA and ACT from our beachside Kingscliff headquarters.

You will be the key contact through the solar installation journey, ensuring clear communication, accurate administration, and a smooth experience from sale to installation, with on-the-job training in the solar industry.