Customer Service Administrator

SAE Group; Kingscliff; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Welcoming work environment

Professional growth opportunities

Novated leasing

Company events

Lunch breaks by the beach

Employee Assistance Program (EAP)

Job summary

SAE Group is an Australian-owned renewable energy company delivering solar solutions for more than 16 years. We are seeking a Customer Service Administrator to support customers and internal teams across NSW, QLD, WA and ACT from our beachside Kingscliff headquarters.

You will be the key contact through the solar installation journey, ensuring clear communication, accurate administration, and a smooth experience from sale to installation, with on-the-job training in the solar industry.

Qualifications

• Previous customer service or administrative experience
• Clear written and verbal communication
• Strong organisational and time-management skills
• Calm, positive and solutions-focused approach
• High attention to detail
• Eager to learn and grow

Responsibilities

• Managing customer communication and enquiries
• Coordinating timelines, updates, and workflow
• Preparing and updating administrative documents
• Supporting customers with a calm, empathetic and solution-focused approach
• Working alongside an experienced, supportive team
• Receiving on-the-job training specific to the solar industry

Skills

Customer service

Administrative support

Communication skills

Organisational skills

Attention to detail

Job description

Looking to build your career in a role where you can make a real difference, while working just moments from the beach? Join an industry‑leading renewable energy company that’s passionate about delivering exceptional customer experiences.

SAE Group continues to grow, and we’re looking for a motivated Customer Service Administrator to support our customers and internal teams in a fast‑moving, purpose‑driven environment.

About the Role

As a Customer Service Administrator, you’ll be a key point of contact for customers throughout their solar installation journey. Your role is to ensure clear communication, accurate administration, and a smooth experience from sale to installation.

What the role involves:

• Managing customer communication and enquiries
• Coordinating timelines, updates, and workflow
• Preparing and updating administrative documents
• Supporting customers with a calm, empathetic and solution‑focused approach
• Working alongside an experienced, supportive team
• Receiving on‑the‑job training specific to the solar industry

If you enjoy helping people, organising processes, and keeping things running smoothly, this role will suit you well.

About You

• Previous customer service or administrative experience
• Clear written and verbal communication
• Strong organisational and time‑management skills
• Calm, positive and solutions‑focused approach
• High attention to detail
• Eager to learn and grow

About Us

SAE Group is an Australian‑owned renewable energy company delivering high‑quality solar solutions for more than 16 years. With expansion, we now operate across NSW, QLD, WA and ACT, all from our beachside headquarters in Kingscliff.

We’re proud to contribute to a sustainable future while creating a supportive, community‑minded workplace.

What We Offer

• A welcoming and supportive work environment
• Opportunities for professional growth
• Novated leasing
• Enjoyable company events
• The chance to take your lunch breaks by the beach
• Access to our confidential Employee Assistance Program (EAP)