Guest-Focused F&B All-Rounder — Service & Upsell Expert

Accor; Victoria; On-site; AUD 42,000 - 62,000; Full time

Job summary

Accor in Victoria, Australia is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through our culinary offerings. You will demonstrate table service, beverage protocols and coffee crafting, while upselling to enhance the guest experience.

You will work with a diverse team across outlets and events, stay adaptable to varying schedules including weekends and holidays, and communicate confidently with guests and colleagues to ensure flawless service and memorable moments.

Qualifications

• Proven track record in customer service within the hospitality sector
• RSA or equivalent qualification for the country/state/territory (Australia)
• Adaptable with flexible schedules including weekends and public holidays
• Passion for engaging with patrons and collaborating within a team

Responsibilities

• Create a welcoming and friendly atmosphere for guests and ensure memorable experiences
• Provide guidance on food and beverage offerings and upsell where appropriate
• Communicate confidently with guests and colleagues for seamless teamwork
• Source information to increase product knowledge and share with the team
• Set up and pack service areas meticulously to maintain a professional appearance

Job description

Accor in Victoria, Australia is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through our culinary offerings. You will demonstrate table service, beverage protocols and coffee crafting, while upselling to enhance the guest experience.

You will work with a diverse team across outlets and events, stay adaptable to varying schedules including weekends and holidays, and communicate confidently with guests and colleagues to ensure flawless service and memorable moments.