Guest Experience Specialist – Food & Beverage

Colonial Group; Lorne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group in Lorne, Victoria, is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through culinary offerings.

You will recommend dishes and beverages, provide excellent service across outlets and events, and work with a team to deliver memorable experiences. This role requires RSA and flexibility, including weekends and public holidays, with training and opportunities to grow. Join a collaborative team focused on guest satisfaction and high standards of service.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in F&B protocols: table service, beverages, events, coffee.
• Flexible across schedules, including weekends/holidays.
• RSA or equivalent qualification.
• Passion for engaging patrons and teamwork.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Turn challenges into opportunities with positive problem-solving.
• Elevate dining with personalised F&B suggestions.
• Upsell through crafting unforgettable experiences.
• Proactively source information to boost product knowledge.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Hospitality knowledge

Food & beverage protocols

Table service

Beverage expertise

Event service

Coffee crafting

RSA certification

Team collaboration

Job description

Colonial Group in Lorne, Victoria, is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through culinary offerings.

You will recommend dishes and beverages, provide excellent service across outlets and events, and work with a team to deliver memorable experiences. This role requires RSA and flexibility, including weekends and public holidays, with training and opportunities to grow. Join a collaborative team focused on guest satisfaction and high standards of service.