Bar Supervisor

IHG; Woollahra Municipal Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership

Birthday leave

Duty meal

Employee discounts

Job summary

IHG Hotels & Resorts in New South Wales is seeking a proactive Food & Beverage Supervisor to lead shift service, supervise staff, and ensure brand standards with every guest interaction. You’ll greet guests warmly, resolve issues, approve timesheets, stay informed about events, and support management to maximise revenue through upselling and training.

The role requires about one year in a Food & Beverage supervisory position, flexibility for night and weekend shifts, and a focus on delivering

Qualifications

• Clear communication with guests and team.
• Ability to diagnose guest issues and offer solutions.
• F&B supervisory experience preferred.
• Ability to approve timesheets accurately.

Responsibilities

• Lead shift service and supervise Food & Beverage staff.
• Ensure brand standards and timely service.
• Resolve guest issues and coordinate with management.
• Maximise revenue through upselling and promotions.
• Coordinate with events and the daily schedule.
• Complete detailed shift handovers and closing duties.

Skills

Communication skills

Problem solving

Job description

Under the general direction of the Director of F&B, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.

YOUR DAY TO DAY

• Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place
• Be the warm welcome that kicks off a memorable guest experience
• Approve time sheets on completion of shift checking they are complete and accurate
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help
• Perform detailed shift handover and closing of the bar
• Maximize revenue on shift through promotion and upselling, and training of colleagues
• Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.
• Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

WHAT WE NEED FROM YOU

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Approve time sheets on completion of shift checking they are complete and accurate
• Experience - ideally, you’ll have spent the last one year in a Food and Beverage Supervisory position
• Flexibility - night, weekend, overnight and holiday shifts are all part of the job

WHAT YOU CAN EXPECT FROM US:

• We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective
• Paid birthday leave and proactive health days
• Free - duty meal on shift & dry cleaning
• Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.