Front Of House Manager

Last St Pty Ltd.; Beechworth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Last St Pty Ltd. in Beechworth, Victoria, seeks a Front of House Manager to lead a dynamic team, collaborate with the Venue Manager, and uphold exceptional guest experiences while driving daily operations.

The role focuses on supervising staff, improving service standards, handling inquiries, coordinating with kitchen and bar, and ensuring health and safety compliance in a permanent, full-time capacity.

Qualifications

• Proven experience in a front of house management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations in the hospitality sector.
• Proficiency in using reservation and point of sale systems.

Responsibilities

• Support management of daily front of house operations, ensuring a seamless guest experience.
• Supervise and train front of house staff, fostering a positive and efficient work environment.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Coordinate with kitchen and bar staff to ensure timely service and quality standards.
• Monitor and maintain cleanliness and organisation of the front of house area.
• Assist in developing and implementing service standards and procedures.
• Prepare reports on operational performance and guest feedback.
• Manage reservations and seating arrangements to optimise guest flow.
• Ensure compliance with health and safety regulations.

Skills

FoH Management

Leadership

Communication

Pressure handling

Health & safety

POS & reservations

Tools

POS systems

Reservation systems

Job description

As the Front of House Manager at our esteemed establishment in Beechworth, Victoria, you will play a pivotal role in ensuring exceptional guest experiences and operational excellence. This permanent, full-time position requires a mid-senior level professional who is passionate about hospitality and dedicated to maintaining high standards of service. You will lead a dynamic team, work with the Venue Manager to oversee daily operations, and contribute to the overall success of our hospitality offerings.

Responsibilities:

• Support management of daily front of house operations, ensuring a seamless guest experience.
• Supervise and train front of house staff, fostering a positive and efficient work environment.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Coordinate with kitchen and bar staff to ensure timely service and quality standards.
• Monitor and maintain cleanliness and organisation of the front of house area.
• Assist in developing and implementing service standards and procedures.
• Prepare reports on operational performance and guest feedback.
• Manage reservations and seating arrangements to optimise guest flow.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience in a front of house management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations in the hospitality sector.
• Proficiency in using reservation and point of sale systems.

Company Overview

Last St is a family-owned artisan distillery and brewery, located in Beechworth, regional Victoria. Our mission is to create flavourful drinks and experiences worth sharing. We have made our home in the historic brewery and lovingly restored it to its former glory, where as well as production we now host tours, tastings and dining experiences for thousands of visitors each week.