Sydney Banking Specialist — Customer Success & Goals

Great Southern Bank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Study leave

Wellbeing coaching

Wellbeing centre access

Discounts on bank products andservices

Job summary

Great Southern Bank in Sydney's York Street (Sydney CBD) is seeking a Customer Service Specialist to be the first point of contact for customers and to support their retail banking needs. You will help customers achieve their financial goals while delivering strong sales and lending results.

Join a team that values community connection, compliance, and continuous learning, with a focus on providing excellent service in a local neighborhood setting.

Qualifications

• First point of contact for customers and their retail banking needs.
• Adherence to policies and regulations to protect customers.
• Willingness to learn about new products, services and ways of working.

Responsibilities

• Helping customers meet their financial goals through our savings, insurance and lending products.
• Deliver sales and lending results.
• Supporting our purpose of helping every Australian own their own home.
• Learning new things such as new products, services, and ways of working.
• Challenging yourself to go above and beyond with each customer conversation.
• Meeting new people and building connections in your local community.
• Helping solve problems for customers by matching products and solutions to needs.
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations.

Job description

Great Southern Bank in Sydney's York Street (Sydney CBD) is seeking a Customer Service Specialist to be the first point of contact for customers and to support their retail banking needs. You will help customers achieve their financial goals while delivering strong sales and lending results.

Join a team that values community connection, compliance, and continuous learning, with a focus on providing excellent service in a local neighborhood setting.