Banking Customer Experience Advisor

NAB; Kununurra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Banking discounts

Travel & leisure discounts

Leave benefits

Job summary

NAB is seeking a Branch Customer Advisor – Banking in Western Australia. The role centers on delivering a seamless, customer-first experience at NAB branches, identifying suitable products, and guiding customers through self-service and digital options to simplify banking.

You'll contribute to a culture that values inclusion, quality service, and strong customer relationships across Perth Metro and North of the River branches.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support one of NAB's Perth Metro and North of the River branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

NAB is seeking a Branch Customer Advisor – Banking in Western Australia. The role centers on delivering a seamless, customer-first experience at NAB branches, identifying suitable products, and guiding customers through self-service and digital options to simplify banking.

You'll contribute to a culture that values inclusion, quality service, and strong customer relationships across Perth Metro and North of the River branches.