Banking & Client Services Specialist

Mane; Sydney; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Mane in Sydney is seeking a Banking & Processing Associate to deliver superior client service with accuracy and professionalism. The role involves handling account processing, product knowledge, and compliance with AML/KYC and internal procedures.

You will support both retail and business clients, manage databases and client registers, and ensure smooth operation of banking functions including loans and payments. A strong service mindset is essential.

Qualifications

• Banking experience in client-focused roles, Retail or Business banking.
• Strong client service skills with tact and care.
• Knowledge of AML/KYC risks and regulatory awareness.
• Ability to multi-task and adapt in a team environment.

Responsabilités

• Ensure superior service to specialist clients with accuracy and professionalism.
• Maintain high service delivery levels via phone and email.
• Develop product knowledge and articulate it to clients.
• Process account details, corporate cards, merchant facilities, and bank guarantees.
• Quality control of client registers, databases and investor data.
• Handle withdrawals/deposits, loans, sweep accounts and payment investigations.
• Monitor AML/KYC risks and stay vigilant for fraud.

Connaissances

Banking experience

Client service

AML/KYC awareness

Attention to detail

Description du poste

Mane in Sydney is seeking a Banking & Processing Associate to deliver superior client service with accuracy and professionalism. The role involves handling account processing, product knowledge, and compliance with AML/KYC and internal procedures.

You will support both retail and business clients, manage databases and client registers, and ensure smooth operation of banking functions including loans and payments. A strong service mindset is essential.