Banking/Client Service & Processing Associate

Mane; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mane in Sydney is seeking a Banking & Processing Associate to deliver superior client service with accuracy and professionalism. The role involves handling account processing, product knowledge, and compliance with AML/KYC and internal procedures.

You will support both retail and business clients, manage databases and client registers, and ensure smooth operation of banking functions including loans and payments. A strong service mindset is essential.

Qualifications

• Banking experience in client-focused roles, Retail or Business banking.
• Strong client service skills with tact and care.
• Knowledge of AML/KYC risks and regulatory awareness.
• Ability to multi-task and adapt in a team environment.

Responsibilities

• Ensure superior service to specialist clients with accuracy and professionalism.
• Maintain high service delivery levels via phone and email.
• Develop product knowledge and articulate it to clients.
• Process account details, corporate cards, merchant facilities, and bank guarantees.
• Quality control of client registers, databases and investor data.
• Handle withdrawals/deposits, loans, sweep accounts and payment investigations.
• Monitor AML/KYC risks and stay vigilant for fraud.

Skills

Banking experience

Client service

AML/KYC awareness

Attention to detail

Job description

ABOUT THE ORGANISATION

A Specialist Finance organisation requires a Banking & Processing Associate with a flair for Client Service to join their Financial Services team.

ABOUT THE ROLE

• Ensuring superior levels of service to our specialist clients with a high level of efficiency, accuracy, and professionalism.
• Maintaining a high benchmark in service delivery by phone and email to new and legacy clients
• Strong knowledge of banking and branch practices with a focus on compliance, regulation and internal procedures.
• Develop a strong level of product knowledge for all products and services with the ability to articulate your knowledge to Clients.
• Preparation and processing of account details. corporate cards, merchant facilities and bank guarantee applications for assessment by the approving manager.
• Quality Control and management of client registers, internal databases and investor data.
• Typical functions include Processing withdrawals/deposits, Opening/Closing Loans, setup of sweep accounts and Payment Investigations
• Vigilance across AML and KYC risks – requiring strong Attention to Detail with a focus of the role being alertness to potential frauds

ABOUT YOU

• Banking, Branch & processing experience in a client focused and service position involving both Retail and Business Organisations.
• Excellent Client Service skills including the personality to address sensitive issues and relationships with tact and care
• Sound knowledge of the financial services industry with enthusiasm to learn about regulatory and compliance landscape
• Ability to multi-task and be highly adaptable to change with a willingness to work in a cohesive team environment