Bank Manager

St George Bank; Ballina Shire; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee mortgage rates

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer initiatives

Job summary

Westpac Ballina Branch is looking for a Bank Manager to lead a frontline team and deliver a superior customer experience. You will hold financial, risk and operational accountability while coaching staff to meet growth targets and maintain high service standards in the local community.

The role is full-time and branch-based with hours across Monday to Friday. We value leadership, risk discipline and a passion for community banking.

Qualifications

• Experience leading a frontline retail banking team.
• accountability for risk, compliance and customer experience.
• Ability to recruit, coach and elevate team performance.
• Willing to work Monday to Friday, full-time.

Responsibilities

• Lead and manage a frontline banking team at the Ballina Branch.
• Drive customer advocacy and branch performance.
• Hold financial, risk and operational accountability.
• Recruit, coach and develop staff to deliver superior service.

Skills

Leadership

Risk & Compliance

People Management

Customer Experience

High Energy

Communication

Problem Solving

Recruitment & Coaching

Job description

Rare opportunity for a seasoned Leader in Banking to drive the success of Westpac's Ballina Branch!

What's the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own.

Inspiring a team of customer service, sales and business specialists, you'll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You'll be the driving force behind your branch's success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers', success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solvingskills

At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive!

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.