Bank Manager

Westpac Bank; Ballina Shire; On-site; AUD 90,000 - 130,000; Full time

Job summary

Westpac Bank in Ballina is seeking a Bank Manager to lead a frontline banking team responsible for delivering exceptional customer service within the local community. The role carries full accountability for financial, risk and operational performance of the Ballina branch, and requires hands-on leadership to recruit, coach and elevate staff to provide a superior banking experience.

The role is full-time, based at the Ballina branch with hours across Monday to Friday, and a focus on community

Qualifications

• Strong leadership experience in retail banking.
• Accountability for risk, compliance, and customer experience.
• High-energy leader who can inspire a diverse team.
• Experience delivering against business targets and growth.
• Effective de-escalation and strong communication/problem-solving.

Responsibilities

• Lead frontline banking team to exceed customer expectations.
• Set the standard for Westpac Group experience.
• Drive branch financial, risk, and operational accountability.
• Recruit, coach and elevate staff to deliver superior service.
• Contribute to branch and customer success.

Skills

Strong leadership

Risk & compliance accountability

Customer experience

Motivating diverse team

Growth and targets

Job description

Rare opportunity for a seasoned Leader in Banking to drive the success of Westpac’s Ballina Branch!

What’s the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‑on role in a community you're proud to call your own.

Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do.You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High‑energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de‑escalateand address challenging situations by using strong communicationand problem‑solvingskills

At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive!

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\"page on ourwebsite.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.