Personal Banker - Windsor, NSW

Westpac; Windsor; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Mortgage rate discounts

Employee benefits

Job summary

Westpac’s Windsor branch is hiring a Permanent full-time Personal Banker. You will engage customers in-person and by phone to uncover financial needs, using product knowledge to help them achieve their goals.

You will refer customers to Home Loans and Business Banking and coach them on digital banking offerings. This full-time, branch-based role covers Monday to Friday with potential travel to other Westpac branches in the area.

Qualifications

• Banking experience ideal but not essential.
• Strong customer-facing / phone-based sales experience.
• Proven ability to meet KPIs with exceptional customer service.
• Comfortable with numbers and navigating multiple systems.

Responsibilities

• Engage with customers in-person and over the phone to uncover financial needs.
• Refer customers to Home Loans, Business Banking and other specialists.
• Coach customers on Westpac digital banking offerings and services.
• Aim to meet sales and referral targets while delivering outstanding service.

Skills

Banking experience

Customer-facing

Sales-driven

KPI achievement

Tools

CRM systems

Job description

Job Description

• Permanent full-time opportunity available at Westpac’s Windsor branch


• Bring your best-self to connect with customers from all walks of life


• Get things happening for our customers – and your career

What’s the role?

As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential.

What do I need?

• Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success


• Strong experience in a customer-facing / phone-based sales role


• Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!


• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service


• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country.

Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!


• A variety of leave options including Culture, Lifestyle and Wellbeing leave.


• Tailored learning and development opportunities to help your grow your career within the bank.


• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.