B2B Strategy & Operations Lead (Enterprise)

Everlab; Melbourne; Ibrido; AUD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Share Option Plan

Hybrid working

Health program access

Descrizione del lavoro

Everlab is expanding its B2B Strategy & Operations function in Melbourne. You will drive cross-functional programs, translating client needs into product and contract specs, and leading enterprise implementations and renewals.

The role blends pricing, product, and finance questions in a high-growth healthtech environment. You’ll own revenue reporting, reporting tooling, and commercial operations while shaping pricing models and program packaging for large enterprise clients.

Competenze

• 3–5 years in strategy & operations, management consulting, business operations, or a similar generalist role.
• Strong analytical skills with spreadsheets and data to answer business questions.
• Technical fluency: comfortable working with engineers and product managers, writing clear requirements.
• Exceptional project management to run multiple client launches and workstreams.
• Commercial acumen and polished written communication, from RFPs to client reports.
• Comfort with ambiguity and bias to action.
• Genuine interest in health and preventive medicine.

Mansioni

• Act as the B2B team’s primary partner to Product and Engineering, translating client requirements into specs for features.
• Triage and resolve B2B product issues and build SOPs and tooling for self-serve by sales and support.
• Design and run scalable processes for renewals and year-two programs with Product, Ops and Care Coordination.
• Lead implementation for new clients after contract signature, including design, setup, registration flows and launch readiness.
• Run launch planning for enterprise accounts with the Enterprise team, including journeys and onsite testing.
• Coordinate with Clinical, Operations and Care Coordination for end-to-end member experience before go-live.
• Produce client insights reports and utilisation data to support renewals and expansion.
• Build and improve reporting tools (Hex dashboards, employer portal insights) to scale reporting with privacy.

Conoscenze

Strategy & ops

Analytical skills

Technical fluency

Project management

Commercial acumen

Written communication

Strumenti

HubSpot

Hex

SQL

BI tools

Airtable

Xero

Descrizione del lavoro

Everlab is expanding its B2B Strategy & Operations function in Melbourne. You will drive cross-functional programs, translating client needs into product and contract specs, and leading enterprise implementations and renewals.

The role blends pricing, product, and finance questions in a high-growth healthtech environment. You’ll own revenue reporting, reporting tooling, and commercial operations while shaping pricing models and program packaging for large enterprise clients.