AWS Incident Response Engineer: Real-Time Mitigation

Amazon Inc.; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Amazon Support Services Pty Ltd in Melbourne, Australia is seeking a Systems Engineer for AWS Incident Response. You will lead high-severity incident calls, triage complex failures, coordinate resolver teams, and drive incidents to mitigation in real time.

You will build dashboards and analytics to surface problems before customers notice and drive improvements across the incident management lifecycle. You will make real-time decisions under pressure, develop expertise across AWS services and

Qualifications

• Experience in SRE or related fields.
• Experience scripting in Bash/Python or similar.
• Understanding of Linux, networking, and distributed systems.
• Ability to troubleshoot complex problems spanning multiple systems.

Responsibilities

• Lead high-severity incident response calls end to end.
• Own and run operational health reviews and dashboards.
• Improve detection speed and accuracy.
• Deep-dive operational data to find systemic issues.
• Identify gaps in processes, docs, and tooling.
• Apply scripting, automation, and AI to accelerate incident response.
• Collaborate with service teams to implement corrective actions.
• Mentor peers in technical and operational strengths.

Skills

SRE Experience

Systems Engineering

DevOps Practices

Scripting Bash/Python

Linux Networking

Troubleshooting

Tools

CDK

CloudFormation

Terraform

Ansible

Job description

Amazon Support Services Pty Ltd in Melbourne, Australia is seeking a Systems Engineer for AWS Incident Response. You will lead high-severity incident calls, triage complex failures, coordinate resolver teams, and drive incidents to mitigation in real time.

You will build dashboards and analytics to surface problems before customers notice and drive improvements across the incident management lifecycle. You will make real-time decisions under pressure, develop expertise across AWS services and