AWS Cloud Support Engineer — On-Call (Melbourne)

Salt; City of Melbourne; On-site; AUD 99,000 - 121,000; Full time

Job summary

A forward-thinking technology company based in Melbourne is seeking a Cloud Support Engineer to join their dynamic team. The role involves providing technical support for AWS cloud services, diagnosing incidents, and performing maintenance tasks. Ideal candidates should have 2-3 years of relevant experience, strong problem-solving skills, and a collaborative spirit. Join a supportive environment that values innovation and customer impact. This position offers a competitive package and the opportunity to work with high-profile clients in the cloud sector.

Qualifications

• 2–3 years of experience in cloud support or similar technical roles.
• Proven hands-on experience with AWS cloud services.
• Strong diagnostic and problem-solving skills for troubleshooting cloud environments.
• Experience with ticketing systems and knowledge of monitoring tools.
• Familiarity with cloud security practices and compliance requirements.

Responsibilities

• Provide technical support for AWS cloud services.
• Diagnose and resolve cloud-related incidents.
• Manage support tickets using service desk tools.
• Perform routine maintenance tasks.
• Collaborate with team members to improve system performance.

Skills

Cloud Support

AWS

Troubleshooting

Communication

Problem-Solving

Collaboration

Tools

AWS Monitoring Tools

Service Desk Tools

Job description

A forward-thinking technology company based in Melbourne is seeking a Cloud Support Engineer to join their dynamic team. The role involves providing technical support for AWS cloud services, diagnosing incidents, and performing maintenance tasks. Ideal candidates should have 2-3 years of relevant experience, strong problem-solving skills, and a collaborative spirit. Join a supportive environment that values innovation and customer impact. This position offers a competitive package and the opportunity to work with high-profile clients in the cloud sector.