AV Technician

EOS IT Solutions; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

EOS IT Solutions is seeking an Audio-Visual Technician to be the primary user-facing IT support for internal staff in Sydney. You will assist users face-to-face, via chat, email and video calls, and work with events and communications teams to ensure flawless Town Hall executions.

You will advise on AV setup, schedule on-site support, manage hardware and vendors, and maintain broadcasting and recording systems across multiple platforms including WebEx, Zoom, and Teams.

Qualifications

• Minimum 3 years' experience in an AV support environment.
• Strong knowledge of video call connections and AV hardware.
• Experience with WebEx/Zoom/Teams setups.
• Experience in change and incident management.
• Good documentation and record-keeping skills.
• Live event support and logistics experience.
• Fluent English and at least one local language.

Responsibilities

• Collaborate with events teams to plan Town Hall requirements and coordinate all parties.
• Advise on AV setup including facilities and recording.
• Schedule setup and provide on-site support for Cisco TelePresence for executives.
• Maintain AV hardware and manage vendors; troubleshoot and investigate root causes.
• Perform firmware upgrades and testing for VC systems.
• Set up on-site Video Calls, laptops, cameras and mics.
• Manage and monitor video conference calls and virtual meeting rooms.
• Oversee AMX IPTV system channels and broadcasting tasks.
• Provide monthly reports on support volumes and issues with action plans.
• Assist audio bridge issues and IPTV for trading floor events.
• Support video conferencing across WebEx/Teams/Zoom.
• Schedule and monitor VC calls in VQ; manage virtual meeting rooms.

Skills

AV support

Video conferencing

Incident management

Documentation

Hardware troubleshooting

Live event support

English proficiency

Tools

WebEx

Zoom

Microsoft Teams

Cisco TelePresence

AMX IPTV system

Video conferencing equipment

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO:

• Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution.
• Provide advisory on AV setup (facilities, infrastructure, recording)
• Schedule setup and on-site support Cisco TelePresence (Executives only)
• AV hardware maintenance and vendor management, trouble‑shooting, root cause investigation
• VC firmware upgrades and testing.
• Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments
• Perform video conference firmware upgrades and testing
• Schedule and monitor video conference call
• Support and manage virtual meeting rooms
• Manage channels of Audio Video control system/ Internet Protocol Television system
• Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet.
• Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth
• Phone / Email / Calendar Management (Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings)
• Provide monthly report on support volumes, analysis and issues with action plans
• Assist audio bridge issues
• Support Trading floor events (IPTV only)
• Provide advisory on Audio-Visual setup (facilities, infrastructure, recording).
• To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop
• WebEx / Teams/ Zoom/ Audio bridges
• Manage channels of AMX IPTV system
• Audio-Visual controls, TV broadcasting
• VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor).

WHAT YOU NEED TO SUCCEED:

• Min of 3 year working experience in AV support environment
• Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control.
• Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect
• Good level of experience with supporting change and incident management
• Good documentation skills and record keeping
• Experienced in hardware support, breakfix and troubleshooting.
• Experienced in live event support/logistic
• Proficiency in English language and local language where the technicians are based
• Ability to respond to issues and provide timely update, and escalation

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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