Senior AV Technician - Live Events & Video Conferencing

EOS IT Solutions; Sydney; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

EOS IT Solutions is seeking an Audio-Visual Technician to be the primary user-facing IT support for internal staff in Sydney. You will assist users face-to-face, via chat, email and video calls, and work with events and communications teams to ensure flawless Town Hall executions.

You will advise on AV setup, schedule on-site support, manage hardware and vendors, and maintain broadcasting and recording systems across multiple platforms including WebEx, Zoom, and Teams.

Formación

• Minimum 3 years' experience in an AV support environment.
• Strong knowledge of video call connections and AV hardware.
• Experience with WebEx/Zoom/Teams setups.
• Experience in change and incident management.
• Good documentation and record-keeping skills.
• Live event support and logistics experience.
• Fluent English and at least one local language.

Responsabilidades

• Collaborate with events teams to plan Town Hall requirements and coordinate all parties.
• Advise on AV setup including facilities and recording.
• Schedule setup and provide on-site support for Cisco TelePresence for executives.
• Maintain AV hardware and manage vendors; troubleshoot and investigate root causes.
• Perform firmware upgrades and testing for VC systems.
• Set up on-site Video Calls, laptops, cameras and mics.
• Manage and monitor video conference calls and virtual meeting rooms.
• Oversee AMX IPTV system channels and broadcasting tasks.
• Provide monthly reports on support volumes and issues with action plans.
• Assist audio bridge issues and IPTV for trading floor events.
• Support video conferencing across WebEx/Teams/Zoom.
• Schedule and monitor VC calls in VQ; manage virtual meeting rooms.

Conocimientos

AV support

Video conferencing

Incident management

Documentation

Hardware troubleshooting

Live event support

English proficiency

Herramientas

WebEx

Zoom

Microsoft Teams

Cisco TelePresence

AMX IPTV system

Video conferencing equipment

Descripción del empleo

EOS IT Solutions is seeking an Audio-Visual Technician to be the primary user-facing IT support for internal staff in Sydney. You will assist users face-to-face, via chat, email and video calls, and work with events and communications teams to ensure flawless Town Hall executions.

You will advise on AV setup, schedule on-site support, manage hardware and vendors, and maintain broadcasting and recording systems across multiple platforms including WebEx, Zoom, and Teams.