Advanced AV specialist

Cognizant; North Sydney Council; On-site; AUD 115,000 - 129,000; Full time

Job summary

Cognizant is seeking an Advanced AV & UC professional to support enterprise meeting environments globally. You will work on MS Teams Rooms, Cisco Webex Room devices, Zoom Rooms, and other modern platforms, ensuring high availability for executive meetings and large events.

The role covers AV infrastructure deployment, troubleshooting, and collaboration technology management across onsite and hybrid settings, with strong ITIL practices and vendor coordination.

Qualifications

• 2 to 5+ years of experience supporting enterprise AV/UC environments.
• Hands-on experience with Microsoft Teams Rooms (MTR), Cisco Webex Room Devices, and Zoom Rooms.
• Strong knowledge of SIP, H.323, VoIP, WebRTC, and hybrid meeting technologies.
• Experience supporting executive conference rooms, boards, and high-profile meetings.
• Expertise in AV troubleshooting across audio, video, conferencing, codecs, firmware, and endpoints.

Responsibilities

• Support enterprise AV, UC, and collaboration technologies across global locations.
• Manage Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, and related AV platforms.
• Provide executive-level support for board meetings, leadership meetings, and critical events.
• Deploy, configure, and maintain AV infrastructure including audio, video, control, and conferencing systems.
• Troubleshoot complex AV, network, hardware, software, and conferencing issues.

Skills

AV/UC support

MS Teams Rooms

Cisco Webex Room Devices

Zoom Rooms

SIP/H.323/VoIP/WebRTC

Hybrid meeting tech

Executive meeting support

AV troubleshooting

Cisco Control Hub / XiO Cloud

ServiceNow / ITIL

Tools

Crestron

Extron

Q-SYS

Biamp

Shure

Sennheiser

Logitech

Job description

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

Advanced Audio Visual (AV) & Unified Communications (UC)

• Extensive experience supporting enterprise AV, UC, and collaboration technologies in large multinational environments.
• Expertise with Microsoft Teams Rooms, Cisco Webex Room devices, Zoom Rooms, Surface Hub, Lenovo Think Smart, Neat, Poly Studio, and other modern meeting platforms.
• Strong knowledge of SIP, H.323, VoIP, WebRTC, hybrid meeting solutions, and AV integration with Microsoft 365, Exchange Online, Azure AD, and Teams Admin Center.
• Design, deployment, and optimization of meeting spaces ranging from huddle rooms to executive briefing centers and auditoriums.

Executive & Critical Event Support

• Deliver white-glove AV support for executive leadership meetings, board reviews, customer presentations, regulatory discussions, and global town halls.
• Lead AV operations for onsite, remote, and hybrid events across multiple locations.
• Perform technical validation, risk assessment, contingency planning, and command-center coordination.
• Support live streaming, webcasts, recordings, telepresence sessions, and rapid incident resolution with minimal business impact.

AV Infrastructure & Engineering

• Configure, deploy, and maintain enterprise AV infrastructure including DSPs, codecs, control systems, matrix switchers, audio processors, and digital signage.
• Hands‑on experience with Crestron, Extron, Q‑SYS, Biamp, Shure, Sennheiser, Logitech, and related solutions.
• Perform rack installations, structured cabling validation, endpoint integration, and lifecycle management.
• Troubleshoot hardware, software, firmware, and network‑related AV issues; conduct RCA and problem management for recurring incidents.

Audio, Video & Collaboration Technologies

• Configure and optimize audio DSPs, echo cancellation, microphone tuning, beamforming systems, and wireless audio solutions.
• Troubleshoot latency, jitter, packet loss, interference, and audio quality issues.
• Support LED walls, projection systems, digital signage, interactive displays, and large‑format displays.
• Manage video routing, presentation systems, camera tracking, content sharing, and AI‑enabled meeting experiences.
• Resolve resolution, EDID, HDCP, synchronization, and signal‑distribution issues.

Networking & Security

• Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP, and enterprise network troubleshooting.
• Collaborate with network and security teams to ensure AV infrastructure complies with corporate security standards.
• Conduct network analysis, firmware management, vulnerability remediation, and AV device security compliance activities.

Monitoring, Automation & Analytics

• Manage enterprise monitoring platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, and Logitech Sync.
• Configure proactive monitoring, alerting, reporting, dashboards, and room utilization analytics.
• Analyze AV performance metrics and drive continual service improvements.
• Leverage PowerShell, APIs, and automation tools to improve operational efficiency.

Service Excellence & ITSM

• Conduct preventive maintenance, room certification, technology refresh planning, and lifecycle assessments.
• Maintain room readiness and high availability across collaboration environments.
• Develop SOPs, operational runbooks, knowledge articles, and troubleshooting documentation.
• Manage AV assets within CMDB and asset management systems.
• Handle incidents, requests, changes, problems, and knowledge management activities through ServiceNow.
• Support CAB reviews, governance initiatives, ITIL best practices, compliance, and audit requirements.

Vendor & Stakeholder Management

• Act as the technical liaison among AV vendors, system integrators, facilities teams, and business stakeholders.
• Manage vendor performance, maintenance contracts, escalations, and service reviews.
• Review technical designs, SOWs, implementation plans, and project deliverables.
• Support global AV deployments, office moves, technology refreshes, and infrastructure upgrade programs.

Mandatory Skills

• 2 to 5+ years of experience supporting enterprise Audio Visual (AV) and Unified Communications (UC) environments.
• Hands‑on experience with Microsoft Teams Rooms (MTR), Cisco Webex Room Devices, and Zoom Rooms.
• Strong knowledge of SIP, H.323, VoIP, WebRTC, Microsoft Teams, Cisco Webex, and hybrid meeting technologies.
• Experience supporting executive conference rooms, boardrooms, and high‑profile business meetings.
• Expertise in AV troubleshooting covering audio, video, conferencing, codecs, firmware, and endpoint devices.
• Hands‑on experience with AV platforms such as Crestron, Extron, Q‑SYS, Biamp, Shure, Sennheiser, Logitech, or equivalent technologies.
• Knowledge of enterprise networking concepts including TCP/IP, VLANs, QoS, DNS, DHCP, and network troubleshooting.
• Experience with conference room AV deployment, integration, maintenance, and lifecycle management.
• Ability to analyze and resolve complex AV incidents, conduct RCA, and implement corrective actions.
• Experience supporting live events, executive meetings, webinars, webcasts, and hybrid collaboration sessions.
• Hands‑on experience with AV monitoring and management platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, or Logitech Sync.
• Experience working with ServiceNow, including Incident, Request, Change, and Problem Management processes.
• Strong understanding of ITIL‑based service delivery and operational governance.
• Excellent verbal and written communication skills with stakeholder and vendor management experience.
• Ability to provide onsite support during critical meetings and business events, including after‑hours support when required

Duties and Responsibilities

• Support enterprise AV, UC, and collaboration technologies across global locations.
• Manage and troubleshoot Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, and related AV platforms.
• Provide executive‑level support for board meetings, leadership meetings, and critical business events.
• Perform meeting room setup, readiness checks, live event support, and incident resolution.
• Deploy, configure, and maintain AV infrastructure including audio, video, control, and conferencing systems.
• Troubleshoot complex AV, network, hardware, software, and conferencing issues.
• Monitor AV environments, perform preventive maintenance, and manage technology lifecycle activities.
• Conduct root cause analysis (RCA) and implement service improvements.
• Manage incidents, requests, changes, and problem records through ServiceNow following ITIL practices.
• Collaborate with network, security, facilities, vendors, and business stakeholders.
• Maintain AV documentation, SOPs, knowledge articles, and asset records.
• Support AV deployments, room upgrades, office relocations, and global technology refresh projects.

Salary Range: $80,000 to $90,000

Date of Posting: 8-Oct-26

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.