Autonomous AV Service Technician — On-site & Remote Support

Equans Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

EQUANS ANZ is seeking an Audio-Visual Service Technician to maintain and support commercial-grade AV and videoconferencing systems across government, healthcare, education, and commercial settings.

The role emphasises hands-on problem solving, customer service, and safe, high-quality workmanship in diverse environments. Candidates should be proactive and capable of working independently with strong teamwork support.

Qualifications

• Experience in the Audio Visual industry.
• Strong fault-finding and troubleshooting capability.
• Experience supporting AV and videoconferencing systems.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and work autonomously.
• Construction Industry White Card (White Card).
• Current Australian Driver's Licence.

Responsibilities

• Deliver priority on-site and remote support for AV and videoconferencing systems.
• Diagnose, troubleshoot and repair commercial-grade AV equipment.
• Perform preventative and corrective maintenance activities.
• Respond to incidents and service requests within agreed service levels.
• Provide technical assistance and user support for AV and VC technologies.
• Develop and maintain user guides and operational documentation.
• Maintain accurate asset registers, spare parts inventories and service records.
• Assist with repair quotations where warranties have expired.
• Ensure all work is completed in accordance with company quality standards and customer expectations.

Skills

Audio-Visual industry experience

Troubleshooting

AV & VC support

Stakeholder management

Autonomy

White Card

Driver's Licence

Education

Undergraduate qualification or relevant technical certification

Job description

EQUANS ANZ is seeking an Audio-Visual Service Technician to maintain and support commercial-grade AV and videoconferencing systems across government, healthcare, education, and commercial settings.

The role emphasises hands-on problem solving, customer service, and safe, high-quality workmanship in diverse environments. Candidates should be proactive and capable of working independently with strong teamwork support.