Technical Support Technician

Audio Visual & ICT; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Small, highly technical team

Job summary

Audio Visual & ICT on the Gold Coast is seeking a Technical Support Technician (AV/Automation) to join the team in Arundel. This permanent, full-time role focuses on hands-on technical support for high-end AV, lighting, and automation systems, serving integrators and clients across Australia from an office-based environment.

The successful candidate will troubleshoot remotely, diagnose issues, and guide clients to resolution while collaborating with a small, highly technical team.

Qualifications

• Real AV experience is essential.
• Exposure to home or building automation is advantageous.
• Strong troubleshooting and problem-solving abilities are required.
• Confident communication with clients and installers is needed.
• Ability to work independently in an office-based support role.

Responsibilities

• Provide phone and email support to customers.
• Remote login troubleshooting of AV and automation systems.
• Diagnose issues and guide clients to resolution.
• Support integrators with system setup and performance issues.

Skills

AV systems experience

Home/building automation exposure

Troubleshooting skills

Client/installer communication

Independent, office-based support

Job description

• 01/4/26
• Audio Visual & ICT
• Gold Coast
• Permanent / Full Time

Technical Support Technician (AV / Automation)

Arundel, Gold Coast | Up to $100K + Super

Are you an AV technician who enjoys solving problems — not just installing systems?

A well-established control systems and AV solutions business, is looking for a Technical Support Technician to join their growing team on the Gold Coast.

This is an office-based role supporting integrators and clients across Australia with high-end AV, lighting, and automation systems.

About the Company

Been operating for over 15 years and is a trusted wholesaler of control systems, lighting, and AV automation solutions. With a tight-knit team they pride themselves on technical expertise, strong client relationships, and long-term industry presence.

About the Role

This is a hands‑on technical support role where you’ll be the go‑to person for troubleshooting and assisting clients.

Day-to-day responsibilities

• Providing phone and email support to customers
• Remote login troubleshooting of AV and automation systems
• Diagnosing technical issues and guiding clients to resolution
• Supporting integrators with system setup and performance issues

What We’re Looking For

We’re open to different backgrounds — but you must have real AV experience.

• Experience in Audio Visual (AV) systems (essential)
• Exposure to home automation or building automation (highly regarded)
• Strong troubleshooting and problem‑solving skills
• Confidence communicating with clients and installers
• Ability to work independently in an office‑based support role

Benefits

• Work with a respected, established business in the AV industry
• Be part of a small, highly technical team
• Stable, long‑term opportunity with career growth
• Competitive salary based on experience (Up to $100K + super)
• Gold Coast location (Arundel office)