AV & Automation Support Technician – Gold Coast

Audio Visual & ICT; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Small, highly technical team

Job summary

Audio Visual & ICT on the Gold Coast is seeking a Technical Support Technician (AV/Automation) to join the team in Arundel. This permanent, full-time role focuses on hands-on technical support for high-end AV, lighting, and automation systems, serving integrators and clients across Australia from an office-based environment.

The successful candidate will troubleshoot remotely, diagnose issues, and guide clients to resolution while collaborating with a small, highly technical team.

Qualifications

• Real AV experience is essential.
• Exposure to home or building automation is advantageous.
• Strong troubleshooting and problem-solving abilities are required.
• Confident communication with clients and installers is needed.
• Ability to work independently in an office-based support role.

Responsibilities

• Provide phone and email support to customers.
• Remote login troubleshooting of AV and automation systems.
• Diagnose issues and guide clients to resolution.
• Support integrators with system setup and performance issues.

Skills

AV systems experience

Home/building automation exposure

Troubleshooting skills

Client/installer communication

Independent, office-based support

Job description

Audio Visual & ICT on the Gold Coast is seeking a Technical Support Technician (AV/Automation) to join the team in Arundel. This permanent, full-time role focuses on hands-on technical support for high-end AV, lighting, and automation systems, serving integrators and clients across Australia from an office-based environment.

The successful candidate will troubleshoot remotely, diagnose issues, and guide clients to resolution while collaborating with a small, highly technical team.