Automotive Service Advisor – European Specialist

EuroWerke; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Full-time position

Modern workshop facilities

Ongoing training and development

Career growth opportunities

Exposure to European and performance/m

Team-oriented environment

Job summary

Eurowerke, a European specialist workshop in Castle Hill, Sydney, seeks an Automotive Service Advisor to manage service operations, handle bookings, and liaise with technicians. The role focuses on delivering professional, personalised service for European brands and a busy workshop environment.

Ideal candidates bring prior service advisor experience, strong communication skills, and a passion for cars. Permanent Australian work rights are required.

Qualifications

• Previous Automotive Service Advisor experience within a dealership or established workshop.
• Sound understanding of automotive servicing, mechanical repairs and workshop processes.
• Excellent customer service and communication skills.
• Experience with European vehicles is highly regarded but not essential.

Responsibilities

• Manage customer enquiries, service bookings and appointments.
• Prepare and maintain job cards, repair estimates, quotations and invoices.
• Liaise with technicians to coordinate workshop jobs and monitor progress.
• Explain servicing requirements and repair costs to customers clearly.
• Provide timely customer updates and obtain approval for additional work.
• Coordinate vehicle drop-offs, collections and customer payments.
• Maintain accurate customer and vehicle records.
• Support the smooth day-to-day operation of front-of-house and service department.

Skills

Customer service

Shop operations

Workshop experience

European cars

Tools

Workshop software

Job description

Join EURO\\WERKE — celebrating 16 years of passion, precision, and performance.

Location: Castle Hill, Sydney, NSW

Employment Type: Full-Time

Industry: Automotive / Service Advisory

Salary: $65,000–$90,000 per annum, depending on experience

Eurowerke is seeking an Automotive Service Advisor to join our established European specialist workshop in Castle Hill.

For 16 years, our family-owned business has built a strong reputation in the Hills District for quality European servicing, repairs, diagnostics and performance work.

Working predominantly with BMW, Audi, Volkswagen, Mercedes-Benz and Porsche, our workshop handles everything from routine maintenance and mechanical repairs through to advanced diagnostics, performance upgrades and bespoke vehicle builds.

We’re particularly interested in hearing from experienced Automotive Service Advisors who can confidently step into a busy workshop environment, manage customer relationships and contribute to the smooth running of our service department.

While previous Service Advisor experience is strongly preferred, we’re also open to considering candidates with relevant automotive industry experience, strong customer service skills and the right attitude to develop into the position.

The Role

Working alongside our experienced team, you’ll play an important part in managing daily service operations and ensuring our customers receive the professional, personalised service Eurowerke is known for.

Your responsibilities will include:

• Managing customer enquiries, service bookings and appointments.

• Preparing and maintaining job cards, repair estimates, quotations and invoices.

• Liaising with technicians to coordinate workshop jobs and monitor progress.

• Clearly explaining servicing requirements, repair recommendations and associated costs to customers.

• Providing timely customer updates and obtaining approval for additional work.

• Coordinating vehicle drop-offs, collections and customer payments.

• Maintaining accurate customer and vehicle records.

• Supporting the smooth day-to-day operation of our front-of-house and service department.

This is a team-oriented position where strong communication, organisation and attention to detail are essential.

Who We’re Looking For

We’re looking for someone who takes pride in their work, enjoys building customer relationships and understands the importance of keeping a busy automotive workshop running efficiently.

The ideal candidate will have:

• Previous Automotive Service Advisor experience within a dealership or established independent workshop (strongly preferred).

• A sound understanding of automotive servicing, mechanical repairs and workshop processes.

• Excellent customer service and communication skills.

• Confidence explaining technical information and repair recommendations to customers.

• Strong organisational skills and the ability to manage multiple tasks and priorities.

• Experience with workshop management systems, job cards, quotations and invoicing.

• A professional, reliable and team-oriented approach.

• A genuine interest in cars and the automotive industry.

Experience with European vehicles is highly regarded but not essential.

Above all, we’re looking for someone who brings the right combination of experience, professionalism and enthusiasm, and who wants to become a long-term member of our team.

More Than Just a Workshop

Eurowerke is a family-owned and operated business with a close-knit team of dedicated, long-serving employees.

We’re proud of the working relationships we’ve built over the years and the supportive, professional environment that comes from having an experienced team who genuinely enjoy what they do.

Beyond our everyday servicing and repair operations, we’re actively involved in performance tuning, custom vehicle builds, motorsport and automotive events.

We continue to invest in our workshop, equipment and in-house capabilities, creating an environment where our team can develop their knowledge and be part of a business that continues to evolve.

We encourage you to explore the Eurowerke website and blog to get a better feel for our workshop, our projects, our events and the people behind them.

What We Offer

• $65,000–$90,000 per annum, depending on experience and capability.

• Full-time, stable employment with an established, family-owned business.

• A supportive, experienced team with dedicated, long-serving employees.

• A modern, well-equipped workshop with continually expanding capabilities.

• Exposure to a diverse range of European and performance vehicles.

• Opportunities for ongoing learning and professional development.

• A friendly, team-oriented working environment.

• The opportunity to build a long-term career with Eurowerke.

We’re looking for someone who wants to become a valued member of our team and contribute to the continued growth of the business.

Before Applying

You must have permanent, unrestricted Australian work rights. Visa sponsorship is not available for this position.

See What Eurowerke Is About

Get a glimpse of the cars, people and community behind Eurowerke in our 15th Anniversary Cars & Coffee video: