Automotive Service Advisor

Next Level Personnel Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Next Level Personnel is seeking a Service Advisor in Sydney, NSW. The role focuses on greeting guests, coordinating appointments, and communicating vehicle issues clearly to customers.

You will quote parts and labour, keep guests informed on service progress, and ensure timely invoice closure. The successful candidate will have strong customer service, writing and speaking skills, and a valid manual transmission license, enabling effective fault rectification explanations and maintenance

Qualifications

• Outstanding guest service and presentation skills are highly valued.
• Strong focus on process, quality, results and CSI.
• Excellent written and verbal communication with time management skills.
• Valid driver’s license including manual transmission.

Responsibilities

• Greet guests to the dealership's service department.
• Book and manage guest appointments.
• Explain vehicle symptoms and fault rectifications clearly.
• Obtain accurate parts and labour prices for guests.
• Keep guests updated on servicing progress.
• Handle guest complaints and resolutions promptly.
• Prepare invoices and close repair orders.
• Suggest maintenance schedules for future service needs.

Skills

Guest service

Presentation

Process focus

Quality orientation

Communication

Time management

Work under pressure

Manual license

Job description

Next Level Personnel – North Coast Statistical Division NSW

Your skills and experience in the following areas will be highly valued:

Outstanding guest service and presentation skills.

A focus on process, quality, results and exceptional CSI.

Excellent written and verbal communication, along with time management skills and the ability to work under pressure.

A valid driver's license including manual transmissions.

As a Service Advisor, you will be responsible for:

• Greeting guests to the dealership's service department;
• Booking and managing guest appointments;
• Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
• Obtaining accurate parts and labour prices for our guests;
• Keeping each guest up to speed on the servicing of their vehicle;
• Handling any guest complaints and ensuring prompt issue resolution;
• Preparing invoices and closing allocated repair orders in a timely manner;
• Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.