Automotive Service Advisor

Cricks Auto Group; Maroochydore; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration package

Staff and family benefits

Discounts on vehicles, finance andServ

Discounted health insurance

Employee Assistance Program

Friendly culture

Extensive training and development

Career progression

Job summary

Cricks Auto Group Sunshine Coast is seeking a performance-driven Service Advisor at the Maroochydore dealership to deliver an exceptional customer service experience.

You will greet customers, advise on repairs, coordinate appointments, prepare repair orders, and ensure high satisfaction while upholding brand standards. The role offers extensive training, strong earning potential, and a supportive team culture.

Qualifications

• Minimum requirement: current driver's license.
• Proven customer service background with a drive to excel.
• Ability to explain vehicle services and repairs clearly.
• Strong organisation and time management skills.
• Experience with Era Power DMS and Xtime is highly regarded.

Responsibilities

• Greet and serve customers for the service department.
• Advise customers on repairs or servicing needs and updates.
• Coordinate daily service appointments and prepare repair orders.
• Invoice customers promptly and address concerns.
• Maintain high levels of customer satisfaction and brand standards.
• Work with internal stakeholders to ensure service targets are met.
• Prepare for next-day appointments and ensure workshop readiness.

Skills

Customer service excellence

Team oriented

Strong time management

Communication skills

Attention to detail

Era Power DMS experience

Xtime booking system experience

Brand experience (Mitsubishi Subaru,/H

Tools

Era Power DMS

Xtime booking system

Job description

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Cricks Sunshine Coast Team at the Maroochydore dealership and deliver an exceptional customer service experience.

We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry!

Cricks Maroochydore is a high-performing service department that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

This role offers:

• Attractive remuneration package with the opportunity to maximize earning potential with an industry-leading commission structure.
• Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to our Employee Assistance Program.
• A friendly culture and supportive working environment.
• Extensive training and development opportunities.
• Joining a national company with a clear and defined career path for those who want to progress to the next level.

Responsibilities will include:

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Following manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Preparing for next-day appointments.
• Booking customer vehicle services via email, phone, or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.
• Effectively addressing customer concerns.

Specific skills required:

• Consistently creating a memorable customer experience.
• Explaining the value of vehicle services and repairs.
• Working cooperatively in a team environment.
• Genuine care for external and internal customers.
• Exceptional organizational skills with strong time management.
• Previous experience using Era Power DMS (highly regarded).
• Previous experience using Xtime booking system (highly regarded).
• Mitsubishi, Subaru , Honda and Suzuki brand experience highly regarded
• Ability to communicate with internal stakeholders.
• Current driver's license is mandatory.
• A passion for the automotive industry and the brand.
• Ability to logically solve problems.
• Strong attention to detail and communication skills.
• High level of personal presentation.
• Strong computer skills and effective use of dealership DMS (EraPower).
• Commitment to achieving high levels of customer satisfaction.

Cricks Maroochydore is part of the Autopact Group, where excellence drives our 32 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.