Automotive Parts Specialist: Tech Support & Customer Sales

Repco; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts

Training and career development

Work-life balance

Parental leave top-up

Inclusive team environment

Employee Assistance Program

Job summary

Repco Automotive Parts Interpreters are experts who provide technical support to trade and retail customers, using their automotive parts knowledge to problem-solve and maximise sales.

They build strong customer relationships, communicate in technical and non-technical terms, and contribute to a safe, busy call-center environment while delivering genuine service and lasting impressions.

Qualifications

• Experience in automotive parts or mechanical fields.
• Customer service orientation with sales exposure.
• Ability to communicate technically and non-technically.
• Strong problem-solving skills.
• Proficient with computers and software.
• Flexible with shifts and holds a valid driver’s license.

Responsibilities

• Provide technical support to trade and retail customers.
• Build effective customer relationships.
• Use up-to-date product knowledge to solve problems and drive sales.
• Deliver genuine service and create lasting impressions for customers.
• Work in a busy phone-based environment.
• Maintain safety awareness.

Skills

Automotive parts knowledge

Customer service

Sales experience

Problem solving

Technical communication

IT/Computer skills

Driver's license

Team player

Tools

CRM software

Job description

Repco Automotive Parts Interpreters are experts who provide technical support to trade and retail customers, using their automotive parts knowledge to problem-solve and maximise sales.

They build strong customer relationships, communicate in technical and non-technical terms, and contribute to a safe, busy call-center environment while delivering genuine service and lasting impressions.