Automotive Parts Specialist - Trade Support & Service

Genuine Parts Company; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts across GPC AP

Work-life balance

Ongoing training and career growth

Safe and inclusive team environment

Employee Assistance Program

Parental leave top-up allowance

Paid volunteer leave

Job summary

Repco is a leading brand in the Australian and New Zealand automotive aftermarket. The role involves assisting DIY & trade customers with technical product support and leading trade sales to build the store's credibility.

Join a division of GPC Asia Pacific, known for quality, expertise, and continuous improvement. The team emphasizes safety, results, and a supportive work environment with opportunities for training and career development.

Qualifications

• Provide technical support to trade & retail customers using automotive parts knowledge.
• Communicate in technical and non-technical terms to customers.
• Demonstrate passion for customer service and sales.
• Be a proactive team player who can also work independently.

Responsibilities

• Provide technical support to trade & retail customers, using their expert automotive parts knowledge.
• Build effective customer relationships.
• Use up-to-date product information to problem-solve and maximise sales.
• Commit to providing genuine service and creating lasting impressions for customers.
• Enjoy working in a busy phone-based customer service role.
• Be safety aware and contribute to a safe work environment.

Skills

Automotive parts knowledge

Customer service

Sales experience

Effective communication

Problem solving

Computer proficiency

Tools

Computers / computer programs

Job description

Repco is a leading brand in the Australian and New Zealand automotive aftermarket. The role involves assisting DIY & trade customers with technical product support and leading trade sales to build the store's credibility.

Join a division of GPC Asia Pacific, known for quality, expertise, and continuous improvement. The team emphasizes safety, results, and a supportive work environment with opportunities for training and career development.