Automotive Parts CSR: Customer-First, Tech-Savvy Support

Genuine Parts Company; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Me Day

Parental Leave

Training programs

Employee discounts with automotive/ret

Team events

Employee Assistance Program (EAP)

Diversity and inclusion

Job summary

Auto Parts Group (APG) in Sydney, NSW, is seeking a Customer Service Representative (Parts Interpreter) to join our Sydney - Smithfield office in a full-time permanent role. You will provide exceptional service by handling parts inquiries, quotes, and orders, managing phone interactions, and using APG systems to maintain inventory and records.

The role emphasizes customer-focused communication, relationship-building, reliability, and a proactive approach to problem-solving in a fast-paced

Qualifications

• Minimum demonstrated experience in customer service or retail
• Ability to manage inquiries, quotes, and orders
• Strong communication and relationship-building skills
• Proactive problem-solver with a solutions-focused mindset
• Reliable and punctual with professional phone manner

Responsibilities

• Provide excellent customer service by handling parts inquiries, requests and quotes
• Manage phone services to ensure a professional customer experience
• Use APG systems to manage parts and inventory
• Address customer escalations and maintain order records
• Meet KPIs and contribute to continuous improvement

Skills

Customer service

Relationship-building

Communication

Proactive mindset

Team player

Punctual

Tools

APG systems

Parts check

Repair Connection

Job description

Auto Parts Group (APG) in Sydney, NSW, is seeking a Customer Service Representative (Parts Interpreter) to join our Sydney - Smithfield office in a full-time permanent role. You will provide exceptional service by handling parts inquiries, quotes, and orders, managing phone interactions, and using APG systems to maintain inventory and records.

The role emphasizes customer-focused communication, relationship-building, reliability, and a proactive approach to problem-solving in a fast-paced